[Hiring] Implementation Specialist @WellRight

Role Description

As an Implementation Specialist at WellRight, you will lead new clients through end-to-end implementation and help turn them into long-term WellRight partners. The successful candidate will collaborate with cross-functional teams to deliver customized wellness programs aligned with client needs, manage implementation timelines, and serve as the primary point of contact during the onboarding process. This role requires:

• Strong presentation skills to effectively communicate with diverse stakeholders
• The ability to lead client meetings and steer discussions
• Critical thinking to develop effective solutions
• Creative problem-solving abilities
• Comfort with navigating ambiguous situations

As WellRight continues to grow, the Implementation Specialist will play a key role in developing new standards and efficiencies for client success.

Responsibilities

• Act as the primary point of support for assigned clients throughout implementation, ensuring smooth transitions from Sales to Customer Success.
• Lead and facilitate client meetings, set agendas, guide discussions, present key information, and ensure alignment on next steps and dependency due dates.
• Manage implementation timelines, project plans, and coordination between third-party vendors (clients, vendor partners, brokers, data integration providers).
• Communicate technical concepts clearly to diverse audiences, applying strong presentation skills to build client confidence.
• Use critical thinking to assess customer needs and align technology requirements with platform capabilities.
• Develop creative solutions to complex implementation challenges through innovative approaches.
• Serve as a product expert—configure platform settings, conduct effective system training, and optimize user experience.
• Navigate ambiguous situations confidently while maintaining implementation progress despite changing requirements.
• Proactively manage escalations, documenting key details and providing regular project updates.
• Perform technical validation to ensure defect-free program delivery.
• Contribute to cross-functional initiatives and support ad hoc customer success projects beyond core implementations, addressing evolving business needs while driving continuous improvement across processes, tools, team efficiency, and overall client experience.

Qualifications

• 2+ years of account/project management experience, SaaS experience preferred.
• Technical competence with CRM systems and SaaS platforms.
• Strong facilitation, presentation, and communication skills for both technical and non-technical audiences.
• Demonstrated ability to lead meetings, drive discussions, and guide client decision-making.
• Critical thinking and creative problem-solving abilities.
• Comfort with ambiguity and adaptability in changing situations.
• Customer-centric, goal-oriented self-starter who works well independently and cross-functionally.
• Ability to handle deadlines and stressful situations effectively.
• Highly organized with attention to detail.
• Bachelor's degree required.

Benefits

• Competitive Salaries: We ensure fair and competitive compensation for your skills and contributions.
• Unlimited PTO + 11 Company Paid Holidays: We believe in mutual trust between employer and employee. Employees are encouraged to take time off to maintain a healthy work-life balance.
• VTO (Volunteer Time Off): As part of our WellRight Gives Back program, employees may participate in scheduled volunteer opportunities or on their own time, at a minimum of 3 hours per quarter.
• Flexible work schedule: We support a high level of autonomy and responsibility, believing that flexibility and asynchronous work lead to the best outcomes.
• Whole Wellness: We offer affordable health, dental, and vision options.
• Long-term and short-term disability insurance is fully covered by WellRight, along with additional voluntary benefits such as supplemental life insurance, transit benefits, legal services, identity protection, and pre-tax savings accounts.
• 401(k) program matching: 100% with Company contribution of up to 4%. All matches are immediately vested.
• Pet Wellness: We offer access to a comprehensive pet wellness plan that reimburses employees for preventive and routine pet care.
• Paid Pregnancy Medical Leave & Paid Parental Leave: We offer up to 12 weeks of paid medical leave for pregnancy and up to 6 weeks of paid parental leave for spouses, adoption, or foster care placement.
• At-home internet stipend: In our primarily remote work environment, we want to ensure you have the tools and environment needed for success.
• Immediate access to a Udemy Business license: As we grow, your professional development is vital to our collective success.
• Rewards and incentives for participation in our WellRight Wellness Program: We prioritize your well-being with unlimited monetary incentives through our WellRight Wellness Platform and a $125 Annual Fitness Tracking Equipment Allowance.