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[Hiring] Implementation Specialist @Breezeway
Mar 30, 2025 - Breezeway is hiring a remote Implementation Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Breezeway is hiring for an Implementation & Onboarding Specialist to join our team and have an immediate impact on our client's onboarding experience. To succeed in this role, you will need to be able to work autonomously in a fast-paced environment, keep a positive attitude, and have a solid willingness to learn continuously. This position is an outstanding opportunity for a smart, energetic, self-motivated person who enjoys delivering results, working independently, and contributing to a growing team.
- Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments.
- Manage the client’s experience by conducting training sessions to educate the client on best practices to succeed using Breezeway.
- Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met.
- Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions.
- Proactively create, coordinate, and implement new ideas to improve the onboarding process.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
- Troubleshoot client issues to resolution or escalate to the appropriate resource.
- Educate clients on how to leverage our tools to simplify their complex workflows.
- Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
- Develop domain expertise in property care and a deep understanding of client needs.
Qualifications
- 2+ years of relevant experience in implementation or project management.
- Experience in Technology or SaaS company.
- Fluency in Spanish.
- Proven track record for creative problem-solving for clients.
- Able to navigate CRM software and web-based tools effectively.
- A strong understanding of Google Suite, Zoom, Slack, and quick-to-learn technology integrations.
- A strong understanding of Excel, with expert proficiency in conditional formatting, VLOOKUP, using shortcuts and formula functions, and sorting and filtering data.
Requirements
- Able to thrive in a fast-paced, dynamic environment.
- Proven track record of creative problem-solving and attention to detail.
- Adaptable and flexible in response to change.
- Strong verbal, written, and listening communication skills.
- Ability to manage and prioritize multiple tasks.
- You contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
Company Description
Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
