[Hiring] Implementation Release Manager @First American

Role Description

The Implementation Release Manager coordinates business and operational readiness for new product and process releases impacting end users. This role focuses on preparing the business and Implementation teams to support successful release adoption.

• Coordinate business and operational readiness activities for upcoming product and process releases, including timing, audience, impact, and dependencies.
• Maintain centralized visibility into the release pipeline and overall readiness of upcoming changes.
• Partner with Product, Process, Business Validation, Learning & Development, Product Marketing, and Implementation teams to coordinate release requirements and handoffs.
• Track readiness across testing, training, communications, documentation, and implementation support.
• Identify and escalate gaps, risks, and dependencies that may impact release readiness or the end-user experience.
• Support release go/no-go decisions by providing visibility into business, operational, and user readiness.
• Assess how product and process changes may affect existing workflows and communicate relevant impacts to Implementation teams and stakeholders.
• Ensure Implementation teams have appropriate advance visibility and information to effectively support users through releases.
• Support consistent release governance and adherence to established release readiness requirements.
• Monitor release outcomes and user feedback and recommend improvements to release processes, coordination, and cross-functional handoffs.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Typically have 4+ years of related experience.
• Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field.
• Experience coordinating initiatives across technical, operational, and business teams.
• Experience supporting product, process, technology, or other organizational change and release activities preferred.

Requirements

• Knowledge of release management, operational readiness, change adoption, and implementation practices.
• Strong organizational and project coordination skills with the ability to manage multiple priorities, stakeholders, and dependencies.
• Ability to identify risks and gaps, evaluate impacts, and facilitate appropriate resolution and escalation.
• Ability to translate product and technical changes into clear business, operational, and end-user impacts.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills with the ability to synthesize and communicate complex information.
• Ability to facilitate cross-functional alignment and influence stakeholders without direct authority.
• Ability to build effective working relationships across technical and business functions.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Proficiency with collaboration, project management, and workflow management tools.

Benefits

• Comprehensive benefits package including medical, dental, vision, and 401k.
• PTO/paid sick leave.
• Employee stock purchase plan.