[Hiring] Implementation Project Manager @EPR FireWorks

Role Description

The Implementation Project Manager guides Small Business and Mid-Market fire and EMS agencies from signed contract to a live EPR FireWorks system. This role carries a portfolio of concurrent implementations and delivers each one through EPR's standardized, cohort-based onboarding methodology — on schedule, within the hours budget, and ready for handoff to Customer Success.

This role is the customer's day-to-day point of contact throughout implementation. It owns the project plan, configuration, integration coordination, and go-live readiness for every assigned account, and is accountable for executing the playbook as written — escalating risk early rather than absorbing it.

Qualifications

• High school diploma or GED.
• 3+ years of experience in software implementation or project management.
• Exceptional understanding of fire and EMS best practices and procedures, including working knowledge of NFIRS, NERIS, NEMSIS, NFPA, ISO, and other industry reporting requirements and standards.
• Working knowledge of SQL, computer networking, and the Microsoft Office Suite; familiarity with standard technical terminology.
• Exceptional oral and written communication skills; proven ability to coach and train diverse groups of people on software use.
• Ability to operate effectively with little to no supervision, maintaining high productivity and accountability for project outcomes.
• Strong customer service orientation with rigorous attention to detail.
• Ability to remain professional and composed in high-pressure situations; adept at multitasking and thriving in a fast-paced environment.

Requirements

• Bachelor's degree; Associate's degree considered.
• Fire service or EMS credentials or operational experience (Firefighter I/II, EMT, company officer).
• Experience delivering to public sector / municipal customers, including procurement and budget-cycle dynamics.
• PMP, CAPM, or equivalent project management certification.
• Proficiency with HubSpot, Vitally, Zoho Projects, and LMS/community platforms, or demonstrated ability to learn equivalent systems quickly.

Benefits

• EPR Systems USA, Inc. offers a competitive compensation package commensurate with experience, qualifications, and internal equity. Details are discussed during the interview process.