[Hiring] Implementation Project Manager @Intertek

Role Description

This Implementation Project Manager role requires a highly motivated individual to manage, coordinate, and execute multiple technical implementation projects for new and existing clients. You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items, as well as document all project activities utilizing team and company tools.

Shift/Schedule: Generally, Monday - Friday 8am-5pm CST

What you’ll do:

• Lead end-to-end implementation projects for multiple small to large-scale client accounts, ensuring successful delivery from kickoff through go-live.
• Conduct customer-facing kickoff meetings to align on goals, timelines, responsibilities, and implementation expectations.
• Manage project plans, deliverables, timelines, and competing deadlines while keeping internal teams and clients on track.
• Assess each client’s rollout strategy and recommend implementation best practices to support a smooth and successful deployment.
• Maintain high customer satisfaction through prompt, professional communication, including calls, emails, follow-ups, and status updates.
• Configure, customize, and launch client sites based on customer requirements, products, and business needs.
• Coordinate implementation activities across Sales, Account Management, Learning, and other internal stakeholders to ensure project success.
• Troubleshoot product, hardware, software, and general PC-related issues, providing effective solutions and recommended courses of action.
• Monitor project progress in NetSuite, prioritize tasks, manage risks, and escalate roadblocks to leadership and key partners when necessary.
• Prepare, review, and maintain accurate technical documentation while delivering customer training and simplifying complex information for end-user understanding.

Qualifications

• Bachelor’s degree preferred but not required.
• Working knowledge of APIs, HRIS integrations, Single Sign-On (SSO), and interface design principles.
• Advanced Excel skills with strong data analysis and problem-solving capabilities.
• Minimum of 5 years of related professional experience, or an equivalent combination of education and experience.
• 5+ years of project management experience, including managing multiple priorities, timelines, and stakeholders.
• 5+ years of customer service, client relations, or account management experience.
• Strong communication skills with the ability to build and maintain positive client relationships.
• Demonstrated ability to troubleshoot issues, identify solutions, and drive projects to successful outcomes.
• Valid driver’s license and a reliable driving record required.
• This is a remote position; candidates must reside in the United States and be legally authorized to work in the U.S. without sponsorship.

Preferred Requirements & Qualifications

• Completion of a project management PMP, CAPM, or communications related college program.
• Bilingual preferred (Spanish/French/German/Portuguese).

Salary & Benefits Information

• The base wage or salary range for this position is $67,000 - $69,400.
• Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.
• Competitive compensation packages, including medical, dental, vision, life, disability, 401(k) with company match, generous vacation/sick time (PTO), tuition reimbursement, and more.