[Hiring] Implementation Project Manager @Cordial Experience

Role Description

The Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial’s clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout. As Cordial continues to expand its agentic AI and cross-channel intelligence features, the Implementation PM plays a critical role in ensuring clients are set up to take full advantage of what the platform can do from day one. This role also embraces AI in how it operates — using intelligent tools to run a more efficient, scalable implementation practice.

You Will

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally with the Product team to improve client adoption across our entire platform.
• Collaborate with Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
• Document and record all completed project work allowing a manageable framework that everyone can access for success.
• Champion AI adoption from the start, helping clients understand and activate Cordial’s AI-powered capabilities during onboarding.
• Use AI tools to work smarter, leveraging AI-powered tools to streamline project tracking, documentation, status reporting, and communication.

Qualifications

• You hold a Bachelor's degree or equivalent.
• You have a minimum of 5 years of experience in project management in a professional services environment.
• You have a track record of driving meaningful, successful implementations and managing client projects.
• You are eager to be an expert in Cordial’s technology and work diligently to remove any friction preventing clients from unlocking the power of the platform.
• You are curious about AI and what it means for both marketing technology and how you work.
• You have strong project management skills with a solid understanding of how to plan, communicate, and ensure tasks are completed.
• You have the ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm.
• You are confident working with senior-level marketers, IT/systems integrators, and marketing technology and services partners.
• You can manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
• You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.
• You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• You embody Cordial’s values.

Requirements

• Minimum of 5 years of experience in project management.
• Experience in a professional services environment.
• Strong understanding of technology and eagerness to learn.
• Ability to manage multiple projects simultaneously.
• Excellent communication and problem-solving skills.

Benefits

• Annual salary range: $100,000.00 - $120,000.00.
• Equity and bonus opportunities.
• Robust benefits plan (medical/dental/vision/life).
• 401k match.
• Flexible time off.
• Monthly wellness and cell phone stipends.
• Childcare support.
• Continued education yearly reimbursements.
• Commitment to maintaining a healthy work/life balance.
• Strong dedication to DE&I efforts.
• Respectful and open culture.