[Hiring] Implementation Project Manager @Intellum

Role Description

This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.

The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients. Responsible for directly managing end-to-end implementation projects and technical initiatives, the IPM ensures alignment between technical requirements and business goals while providing a structured, high-quality customer experience.

This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes.

As a member of the Technical Project Management team within Professional Services, you will:

• Guide internal stakeholders and clients through complex implementation efforts.
• Proactively identify risks, resolve issues, and provide clear technical guidance throughout the project lifecycle.
• Partner closely with cross-functional teams, including Sales, Customer Success, Product, Engineering, Support, and Education.

Qualifications

• 5+ years of relevant experience.
• At least 3+ years of experience in SaaS implementation, ideally at the enterprise level.
• Strong preference for experience working with HR, Education, or similar systems.
• Experience managing client relationships and high-stakes, high-visibility projects.
• Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms.
• Strong understanding of platform architecture, integration best practices, implementation best practices, and project management methodology.
• Ability to balance multiple projects and competing priorities.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and problem-solving skills.
• Collaborative mindset and the ability to lead without authority.

Requirements

• Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
• Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers.
• Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs.
• Coordinate internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets.
• Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures.
• Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities.
• Identify potential project and technical risks early and proactively develop mitigation strategies.
• Contribute insights from project retrospectives to improve team workflows and implementation methodology.
• Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
• Support operational discipline by maintaining accurate documentation and adherence to established processes.
• Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
• Align project milestones to measurable client business outcomes and adoption goals.
• Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management.
• Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders.
• Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
• Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
• Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

Benefits

• Medical - 100% of employee premiums for selected individual plans.
• Dental - 100% of employee premiums covered.
• Vision - 100% of employee premiums covered.
• LinkedIn Learning.
• 401(k) plus matching (US Based Only).
• Flexible PTO.
• Calm subscription.
• Annual Company Retreat.