[Hiring] Implementation Manager Team Lead @Eleos Health

Role Description

We are looking for a dynamic Team Lead of Implementation to add to our growing CS team. In addition to becoming a player/coach to the existing team of Implementation Managers and Specialists, you will play a critical role in building, leading, and improving our implementation processes. From initial scoping to successful execution, you will be responsible for uncovering areas of operational improvement, and optimizing and redefining our delivery processes. Reporting to the Director of Implementation, you will work closely with your Team Lead counterparts in Product, R&D, Sales, Support, Solutions Engineer, Training, and Customer Success, in addition to key stakeholders across the team.

With an innovative platform that meets a clear market need with growing traction and customer base, this is an amazing opportunity to drive change within the organization as well as increasing the speed to value time during our new customers onboarding journey.

Qualifications

• 5+ years of experience in Implementations in Healthcare technology and held key relationships with Operational, Clinical, and Technical executives and stakeholders
• Demonstrated success in leading a team of Implementers in a high growth startup
• Demonstrated success in improving time to value and quality within internal processes
• Obsessed with the customer and end-user experience
• Experience building, customizing, and implementing Project Plans, Dashboards, and Implementation tools to improve time to value for customers
• Experience with key components of our systems (SSO, Tele-health, EHR integrations, SFTP, JSON)
• Deep understanding of SaaS in healthcare
• Have worked at a fast-growing start-up before, preferably with enterprise and mid-market deals
• Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
• Excellent written and verbal communication skills
• You are a self-starter, you love learning and are always actively looking for opportunities to contribute
• Up to 30% travel

Requirements

• Lead the Implementation team members of Implementation Managers and Specialists
• Drive capacity planning with your Product and R&D counterparts to size work appropriately and set delivery timelines
• Identify and execute on initiatives to improve time to value and quality of deliveries
• Provide strategic and tactical support to the GTM organization and drive repeatability, predictability, and scalability across the implementation process
• Track and report all key performance indicators, goals, efficiency, and trend analyses during regular internal reviews of the implementation function
• Be the face of our Implementation Teams in key customer conversations and relationships
• Work cross-functionally with Product and R&D teams to tackle technical builds and deliveries into a tactical implementation plan
• Design and improve tools to support the implementation process, including project plans, status reports, dashboards, and coaching tools
• Ensure the integrity of our implementations by mitigating risk and quality issues. If they do arise, be an expert in navigating them to resolution with your counterparts
• Work with your Team Lead counterpart on effective resource allocation

Benefits

• A product that positively impacts people's lives every single day
• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range for this position is $160,000-170,000 per year
• Wide and generous health benefits
• Significant equity and 401(k) plans matched to 4%
• Flexible PTO + Additional mental health days off
• Fully remote work environment
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy