[Hiring] Implementation Manager @Meridian AI

Role Description

Applicants must be based in North America.

What You'll Do:

• Own the client relationship and timeline.
• Lead the full implementation from kickoff through go-live.
• Build the project plan, set milestones, manage dependencies, and hold the line on timeline. You are accountable for on-time delivery.
• Gather requirements and provide recommendations.
• Run discovery sessions to understand client workflows, success criteria, and technical constraints.
• Translate requirements for the Platform Specialist.
• Deliver training and enablement.
• Capture baseline business metrics.
• Run clean handoffs to Customer Success.
• Manage scope and escalations.

Qualifications

• 3-5 years of client-facing implementation, project management, or customer onboarding experience at a B2B SaaS company.
• Strong project management skills.
• Exceptional attention to detail.
• Advisor mindset.
• Strong written and verbal communication.
• Strong deck-building skills.

Requirements

• Exposure to private markets, financial services, or investment workflows.
• Experience at a seed or Series A startup, where roles are broad and ambiguity is the norm.
• Background in CRM implementations (Salesforce, HubSpot, DealCloud, Affinity, or similar).

Benefits

• Own a critical function end-to-end.
• Work with sophisticated customers.
• Build the playbook.
• Strong company momentum.