[Hiring] Implementation Manager @Meela

Role Description

We're looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch — from the first executive conversation to long-term adoption. This is a high-ownership, customer-facing role requiring the ability to operate at every level of an organization:

• Securing buy-in from executive directors and ownership groups
• Equipping frontline care staff with the tools to succeed
• Ensuring residents and their families feel confident and connected

You will be the face of Meela in the field, responsible for making every launch smooth, every stakeholder aligned, and every resident feel seen. This role also supports light marketing and growth initiatives, including:

• Social media content
• Customer success stories
• Go-to-market coordination

Qualifications

• 3+ years of experience in implementation, onboarding, customer success, or a similar field-based role — ideally in senior living, healthcare, or a related care environment
• Deep familiarity with senior living operations, including how communities are structured, how decisions get made, and what executive directors and care teams actually care about
• A track record of successfully managing complex, multi-stakeholder rollouts from start to finish
• Proven ability to earn trust and drive buy-in at the executive level
• Natural communicator who can flex between a boardroom conversation with an ownership group and a hands-on training session with CNAs
• Highly organized and self-directed — able to manage multiple community launches simultaneously
• Comfortable with travel
• Social media or marketing content experience is a bonus

Requirements

• Own the full implementation process from contract signing to post-launch stabilization — no handoffs, no gaps
• Develop and execute customized launch plans for each community, accounting for size, staff structure, and resident demographics
• Coordinate and lead on-site and remote launch activities, ensuring every stakeholder is prepared and confident
• Serve as the primary point of contact throughout the implementation journey, providing clear communication and proactive updates
• Track adoption metrics including activation, utilization, and resident satisfaction — and act on what you find
• Flag issues early, escalate appropriately, and work cross-functionally to resolve them fast
• Educate and train frontline care staff, nurses, and activities teams on Meela's value and how to champion it with residents and families
• Create a culture of adoption within each community by identifying internal champions and equipping them with the tools to lead
• Deliver clear, engaging training sessions tailored to different learning styles and comfort levels with technology
• Provide ongoing check-ins and support to ensure staff confidence doesn't drop after launch day

Benefits

• Meaningful equity and market salary — join early and share in what we're building
• Full health insurance, 401(k), and a daily lunch stipend
• Ownership and autonomy from day one
• A fast-growing team with opportunities to step into leadership as we scale