[Hiring] Implementation Manager @Thanx

Role Description

We’re looking for a detail-oriented, self-starter to join Thanx as an Implementation Manager on Thanx’s Customer Success Team. You’ll work with the top restaurant, car wash, entertainment, and retail companies playing a critical role in successfully onboarding, implementing, training and launching all new accounts.

• Support the successful implementation, training and launch of all merchants with Thanx
• Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up
• Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
• Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
• Build and maintain strong client relationships as an expert advisor and trusted advocate
• Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
• Train merchant teams to promote the program and use our underlying platform to increase customer engagement
• Proactively find ways to enhance and improve the onboarding process and Customer Success function
• Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business

Qualifications

• 2 Years of software/B2B onboarding/implementation/project management experience
• Robust experience owning and managing multiple complex projects at once
• A BA/BS
• An understanding of startup or fast-paced environment and willingness to break through walls
• Strong written and verbal skills and enjoy speaking to a crowd
• Exceptional organizational skills and supreme attention-to-detail
• A blended creative and analytical approach to problem-solving
• Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)
• Analytical skills and knowledge of SQL/Excel a plus

Compensation Ranges

$70,000 - $90,000 USD/CAD

Leveling & Location

Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.

Application Process

This position is an existing vacancy. We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.

Ready to change your life? Apply now!

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.