[Hiring] Implementation Manager @BillingPlatform

Role Description

As an Implementation Manager at BillingPlatform, you will lead customer-facing implementation projects that are critical to our clients’ success and to BillingPlatform’s growth. You’ll drive delivery excellence across the full implementation lifecycle—ensuring projects are on time, on budget, in scope, and designed for long-term customer adoption and value realization.

• Own the end-to-end delivery of billing platform implementations from post-sales handover through go-live and early stabilization
• Serve as the primary point of contact for delivery, coordinating closely with customer stakeholders and internal teams throughout the implementation lifecycle
• Plan and manage multiple concurrent implementation projects, ensuring agreed scope, timelines, and delivery outcomes are met
• Lead project kickoffs, define delivery plans, track milestones, and provide regular status updates to customers and internal stakeholders
• Coordinate cross-functional teams such as solution consultants, product specialists, and customer success to ensure smooth execution
• Provide day-to-day guidance and delivery oversight to a small implementation team
• Identify delivery risks, dependencies, and issues early, and drive mitigation plans or escalate when necessary
• Manage change requests and delivery expectations in line with contractual commitments and project objectives
• Build strong working relationships with customer stakeholders, including senior sponsors, to ensure alignment and confidence throughout the engagement
• Support release readiness, go-live planning, and transition to customer success or support teams
• Track delivery effort and progress to ensure projects remain predictable and well-managed
• Contribute to continuous improvement of delivery processes, templates, and best practices based on implementation learnings
• Collaborate with other departments like Customer Success, Sales, and Pre-Sales teams as needed to support implementation scoping and smooth customer handovers

Qualifications

• Bachelor’s degree and 4–6 years of experience in SaaS implementations, preferably in billing, quote-to-cash, or ERP/finance ecosystems
• Demonstrated experience leading large-scale enterprise teams, including those involving system integrators or partner-led delivery
• Familiarity with both waterfall and agile methodologies, with strong skills in modern project management tools (e.g., Jira, Smartsheet, MS Project)
• Strong understanding of billing, invoicing, collections, and revenue recognition processes
• Exceptional communication skills with the ability to influence executive stakeholders and drive alignment across cross-functional teams
• Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions
• Self-motivated, independent, and possessing the ability to learn quickly
• Ability to travel up to 25%

Benefits

• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance, if fully remote