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Project Management
Implementation Manager
@BeyondTrust
[Hiring] Implementation Manager @BeyondTrust
Mar 25, 2025 - BeyondTrust is hiring a remote Implementation Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Northern America.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.
- Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
- Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- May work directly with clients on-site or provide installation support remotely.
What You’ll Do
- Management and administration of multiple concurrent BeyondTrust customer implementation projects.
- Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints.
- Manage internal and external customer project inquiries.
- Assist with monthly project-related business reporting driving revenue recognition and utilization.
- Assist with internal procedural documentation and process development.
- Effectively communicate project expectations to the customer, project team members, Sales, and management.
- Effectively manage technical and non-technical project issues to resolution.
- Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk.
- Provide operational reporting on project status.
- Ensure customer satisfaction throughout the implementation process.
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
Qualifications
- Bachelor’s degree or equivalent training or experience.
- 5 years’ enterprise software customer support and/or IT related support.
- Ability to understand and analyze customer technical needs.
- Excellent oral and written communication skills.
- Proven track record of successfully coordinating software implementation projects.
- Ability to demonstrate an understanding of software delivery implementation methodologies within a post-sales environment.
- Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management.
- Ability to learn required technical knowledge relating to BeyondTrust products.
- Proficiency with modern business applications (Microsoft Office 365, Teams, Visio, Project, Salesforce.com).
- Ability to prioritize and manage multiple concurrent customer projects with minimal supervision.
- Fluent in English and Spanish.
Nice To Have
- Experience with BeyondTrust products (or Bomgar/Avecto/Lieberman products) is a plus.
- FinancialForce PSA experience is a plus.
- Experience working with LATAM customers and partners.
Benefits
- Diversity and Inclusion as guiding values.
- Supportive culture that encourages employee growth and connection.
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
unspecified
|
Remote
Location
Northern America
|
|
Job Type
unspecified
|
Posted
Mar 25, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
