[Hiring] Implementation Consultant @Granicus LAC

Role Description

Granicus is looking for an Implementation Consultant. This role lives within the customer experience arm of the Granicus’ Digital Communications and Engagement Implementation Team. This role is perfect for an individual with a passion for helping government agencies connect with their communities to achieve their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering. You’ll configure their digital communications and engagement solutions and provide or coordinate appropriate training for their implementation – ensuring customers are both enabled and encouraged to utilize the system to its fullest potential. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role.

What Your Impact Will Look Like

• Project Leadership: Manage multiple, complex, mission-driven projects for public sector clients, overseeing scope, maintaining decks and documentation, and establishing timelines.
• Customer-Centric Guidance: Offer expertise as a trusted advisor, anticipating customer needs based on data and best practices.
• Cross-functional Coordination: Coordinate across diverse teams to optimize customer service delivery and ensure quality assurance.
• Empower Team and Communication: Enable project teams with effective communication plans for timely task completion.
• Stakeholder Reporting: Prepare and present project progress reports for key stakeholders.
• Customer Training: Develop and deliver live virtual training to enable customers on product to meet their use cases.

Qualifications

• 2 years of experience in Software Implementation program/project management.
• Excellent communication and interpersonal skills with a proven record of accomplishment in building and maintaining strong relationships with clients.
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively within a team.
• Be organized and manage your own workload.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Ensure timely and thorough communication of strategy, deliverable status, and results.
• Proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
• Excellent communications skills – listening, verbal, and written.
• Expertise with Web 2.0, social media and web Interactive capabilities, including digital communication options (email, SMS, RSS, etc.).
• Have experience working with remote teams.

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include:

• Employee Resource Groups to encourage diverse voices.
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.