[Hiring] Implementation Administrator @Modular Solutions

Role Description

We are seeking a highly organized and detail-oriented Implementation Administrator to support our Project & Implementation Director in the successful delivery of client implementation initiatives. This role plays a key part in keeping projects on track by:

• Coordinating tasks
• Monitoring timelines
• Preparing documentation
• Ensuring effective communication between internal teams and external stakeholders

The Implementation Administrator will help drive consistency, quality, and efficiency across all implementation projects. The ideal candidate is proactive, structured, and comfortable working in a fast-paced, client-facing environment where organization and follow-through are critical to success. We are an AI-enabled team and use AI tools to support product configuration, documentation, research, and workflow efficiency.

Qualifications

• 2–5 years of experience in project coordination, project administration, or a related role
• Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Strong attention to detail and ability to track and follow through on action items
• Experience working in a client-facing environment is considered an asset
• Familiarity with Agile and waterfall project management methodologies and tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint, Teams)
• Familiarity with tech tools Miro, Claude, ADO
• Ability to work collaboratively across technical and non-technical teams
• Proactive mindset with strong problem-solving abilities

Requirements

• Support the planning and execution of client implementation projects
• Coordinate with cross-functional team members to ensure deadlines and project requirements are met
• Track project milestones, deliverables, risks, and timelines
• Prepare status reports by gathering, analyzing, and summarizing relevant project information
• Assist in maintaining and executing project communication plans
• Schedule and coordinate internal and client meetings, including preparing agendas and documenting action items
• Monitor and follow up on assigned tasks to ensure timely completion
• Assist in managing change requests and documenting impacts to scope, schedule, and budget
• Support the coordination of data conversion and integration activities
• Help ensure project deliverables meet quality standards and contractual requirements
• Coordinate the development of training materials, documentation, and user guides as needed
• Support client communication during implementation and transition periods
• Assist with post-project evaluations and documentation of lessons learned
• Use and learn all organizational technology systems as defined by Modular Solutions Inc.
• Perform other duties as required to support the Project & Implementation Director

Benefits

• Be part of a rapidly expanding company with a cutting-edge platform that’s transforming how insurance is done
• Work alongside a dedicated, passionate team of insurance and technology experts
• Regular team building events and virtual/in-person meet-ups
• Extended health, dental, and vision benefits to keep you and your family well
• Access to an Employee and Family Assistance Program (EFAP) for wellness and personal support
• Annual professional development allowance to support your learning and career growth
• Extra time off is provided beyond the standard statutory holidays and vacation
• Recognition and rewards for accomplishments and career milestones
• Share Appreciation Rights program giving you a stake in the company’s success
• A team that values connection, both online and in-person, with a flexible, remote work environment

Company Description

Founded in 2015, Modular Solutions delivers innovative technology to the insurance industry. Our modular, fully integrated platform enables insurers, mutuals, MGAs, and brokers with programs with the ability to manage their entire operations seamlessly through a single software solution. Designed to be affordable and configurable, our platform empowers businesses to innovate, adapt and thrive in an evolving and competitive market.