[Hiring] Head of Operations – Benchmarks & Diagnostics @Jobgether

Role Description

The Head of Operations – Benchmarks & Diagnostics will lead the operational execution of benchmarking and diagnostic services, guiding global organizations through advanced maturity assessments and industry benchmarking initiatives. This role combines strategic leadership with hands-on operational management, ensuring the seamless delivery of high-value services to enterprise clients.

• Manage external consulting partners, oversee data governance, and optimize the end-to-end customer journey from assessment through validation to actionable insights.
• Engage with senior operational leaders to drive measurable impact by translating complex technical data into practical business outcomes.
• This position offers a global scope, exposure to top-tier stakeholders, and the opportunity to shape industry standards in a remote-friendly, collaborative environment.

• Lead the operational strategy and launch of benchmarking and diagnostic products, ensuring excellence in service delivery.
• Direct external consulting partners to build, maintain, and operate benchmark databases and interactive tools.
• Establish and enforce data governance frameworks to protect sensitive benchmarking data while producing actionable insights.
• Manage the end-to-end customer journey for maturity assessments, including readiness, self-assessment, validation, publication, and improvement.
• Collaborate with internal teams to align educational and service prerequisites with benchmarking initiatives.
• Oversee commercial operations, including revenue tracking, vendor management, and partner coordination.
• Engage directly with senior stakeholders from global organizations, delivering a premium, enterprise-level experience.

Qualifications

• Proven leadership in operations, professional services, or customer success for large enterprise clients.
• Strong experience in strategic project management, with a track record of launching new products or services on time and on budget.
• Expertise in handling complex data, standardizing metrics, and establishing integrity frameworks for executive reporting.
• Executive stakeholder management skills, with the ability to guide and advise senior technical leaders.
• Commercial acumen, including managing vendor relationships, consulting partners, and financial oversight.
• Excellent communication, organizational, and problem-solving skills.
• Preferred: experience in telecommunications, network operations, autonomous networks, benchmarking models, or organizational change management frameworks.

Benefits

• Competitive salary with performance-related incentives.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• Generous paid time off and parental leave policies.
• Employee assistance programs and professional development opportunities.
• Flexible remote working arrangements with access to collaborative hubs if desired.
• Exposure to senior-level stakeholders, global operations, and strategic industry initiatives.
• Inclusive, diverse, and collaborative work environment.