[Hiring] Group Program Director @Said Differently

Company Overview

Said Differently is a creative agency built on the belief that there’s a better way. We craft bespoke teams to tackle our clients’ toughest problems quickly, efficiently, and without unnecessary layers. We care for our clients and our talent with the same level of intention. Built for the global timezone of now, it’s creativity done differently.

Role Overview

The Group Program Director provides operational leadership across a portfolio of key clients. This role strengthens execution, financial rigor, and long-range planning within a pod structure that includes the Principal, Group Creative Director, and Group Account Director.

The GPD ensures that breakthrough creative work is supported by disciplined systems, thoughtful scope development, and proactive resource planning. The role brings clarity to complexity, builds scalable workflows, and protects both creative quality and business health across accounts.

Areas of Ownership

• Portfolio Operations Leadership: Oversee project management and operational health across a defined group of key clients, ensuring visibility, alignment, and proactive planning.
• Scope and Financial Stewardship: Support development of complex Statements of Work, maintain scope integrity, monitor margin health, and ensure alignment between staffing and financial realities.
• Forecasting and Resource Planning: Provide portfolio-level visibility into revenue forecasting, utilization, capacity planning, and risk mitigation.
• Systems and Workflow Development: Design and institute scalable processes that streamline operations across clients and improve cross-functional clarity.
• Team Structuring: Continuously evaluate team composition to ensure optimal creative output, strong team chemistry, and alignment with scope and client needs.
• Executive Partnership: Collaborate closely with the Principal, Group Creative Director, and Group Account Director to ensure high-caliber creative work is delivered efficiently and sustainably.
• Operational Culture Building: Model and elevate operational standards across the organization, introducing improvements without disrupting creative momentum.

Partners to Collaborate With and Support

• Principal: Align on financial health, portfolio priorities, staffing models, and long-range planning across accounts.
• Group Creative Director: Partner to ensure operational rigor supports breakthrough creative output and protects space for strong craft.
• Group Account Director: Maintain alignment across client expectations, scope development, and delivery timelines.
• Cross-Functional Teams: Work closely with project management, creative, strategy, and production contributors assembled within pod structures.

Team Oversight

This is a senior individual contributor role. While not responsible for direct reports, the Group Program Director leads through influence — shaping operational standards, guiding workflow discipline, and ensuring cohesion across project teams assembled on a portfolio basis.

Measures of Success

• Improved internal workflows that create greater clarity, predictability, and operational efficiency across key accounts.
• Implementation of systemic processes that strengthen project management excellence and reduce reactive problem-solving.
• Increased visibility across forecasting, resourcing, and financial health at the portfolio level.
• Stronger alignment between scope, staffing, and creative output.
• Elevated client confidence reflected in sustained partnerships and renewal momentum.
• Reduced operational friction within pods, allowing leadership to focus more fully on strategic and creative growth.

Core Competencies

• Operational Backbone: Bring structure, discipline, and foresight to complex, multi-account environments.
• Financial Fluency: Manage large budgets, develop complex scopes, and protect margin health with confidence.
• Systems Thinking: Design and implement scalable workflows that improve clarity and efficiency.
• Cross-Functional Influence: Lead through collaboration and credibility in senior-level environments.
• Detail Orientation: Maintain oversight of timelines, budgets, and dependencies across multiple clients simultaneously.
• Change Navigation: Introduce operational improvements thoughtfully within growing and evolving agency structures.
• Clear Communication: Communicate effectively in writing and verbally with internal teams and senior clients.

Professional Experience

• 10–15+ years of experience within leading creative or digital agencies.
• Led operational or program management oversight across multiple accounts or portfolios.
• Developed complex Statements of Work and managed significant budgets.
• Negotiated talent rates, contracts, and resourcing structures aligned to scope realities.
• Built and instituted scalable operational systems that improved execution.
• Partnered closely with creative leadership to support breakthrough work.
• Worked effectively within distributed, remote-first team environments.

Expectations for the Role

• Communicate clearly and effectively in writing, over video, and in live settings
• Manage multiple priorities across concurrent accounts with consistency and attention to detail
• Operate effectively in a distributed, remote-first environment
• Travel as needed to support client relationships, pitches, and key moments

We’re looking for proactive, resourceful people who bring strong energy, low ego, and a collaborative mindset. If you’re excited to build something meaningful in a growing, remote-first creative agency, we’d love to hear from you.