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Project Management
Group Manager - Operations
@WNS Global Services
[Hiring] Group Manager - Operations @WNS Global Services
Mar 25, 2025 - WNS Global Services is hiring a remote Group Manager - Operations. 💸 Salary: unspecified. 📍Location: Northern America, Americas, Latin America (LATAM), Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
To manage a group of 120 FTEs with sound knowledge of Insurance Operations and demonstrate strong people skills and operations governance to deliver business objectives.
- Lead the execution of programs and strategies by coordinating efforts through all concerned operations and support groups.
- Manage all assigned accounts with a focus on achieving defined business goals and objectives through coordination and partnership with key business partners.
- Drive revenue through effective management strategies.
- Position the business for growth in new revenue generating capacities.
- Develop, define and maintain the budget and operating plan for the different accounts assigned.
- Develops, implements, and communicates long-term objectives of the organization to the units.
- Sets goals with the high level management team, makes decisions and maintain result orientation.
- Reviews daily performance activities to ensure that objectives are met.
- Conducts performance discussions with synergy partners and managers.
- Coordinates, negotiates and works with other groups within or outside of the organization to meet service level agreements, maximize the center’s ability to increase operating efficiencies and achieve organizational objectives.
- Provides complete analysis and appropriate recommendations to superiors aimed at resolving issues encountered at own level.
- Communicates delivery of service or product issues that affect company’s market position or reputation to other company management.
- Participates in the interviewing and hiring of call center managers.
- Suggests changes and/or modifications to current training programs necessary to meet customer service needs.
Qualifications
- Operations Management
- Control Financial Oversight
- P&L/Budget Optimization
- Can initiate Cost reduction and containment
- Client Relationship Management
- Process Improvements
- Staff Training and Development
- Ensure Employee Satisfaction and Retention
- Contribute to Revenue Growth
- Manage Quality Control
- Strategic Business Planning
- Productivity Improvement
- Change Management
- Experience in the Financial & Accounting area, emphasis in Insurance
- Strong leadership skills, including the ability to motivate and manage people
- Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
- Proficiency in using Microsoft Office tools such as Excel, Word and PowerPoint
- English C1
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️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas, Latin America (LATAM), Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
Northern America, Americas, Latin America (LATAM), Europe
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas, Latin America (LATAM), Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
