[Hiring] Global Business Operations Team Lead @Workstream

Role Description

Workstream is looking for a Team Lead for our Global Data Operations. As a Team Lead, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor:

• Identifying high-potential candidates
• Guiding them through onboarding
• Managing their daily output
• Ensuring their hours are verified for payment

Day in the Life

• Real-Time Communication & Support
  • Serve as the primary moderator and responder for the team’s group chats and 1-on-1 chats.
  • Address contributor inquiries regarding equipment setup, filming guidelines, and technical blockers in real-time to minimize downtime.
  • Broadcast project updates, celebrate top performers, and maintain a high-touch, supportive team culture.
• Quality Assurance & Daily Ops
  • Perform daily spot checks on video submissions to ensure they meet strict AI training requirements (lighting, 1080p/30FPS, 0.5x zoom).
  • Deliver direct, constructive feedback to contributors whose footage is rejected to ensure future success.
• Recruitment & People Ops Collaboration
  • Collaborate with Recruiting team in hiring new team members.
  • Guide new hires through the onboarding funnel, ensuring NDAs are signed, head-mounted cameras are configured correctly, and first-time uploads are successful.
  • Identify "at-risk" contributors who are falling behind on hours and intervene to get them back on track.
• Payroll & Finance Coordination
  • Audit weekly timesheets against Google Drive video uploads to ensure accuracy.
  • Consolidate and submit "Ready-to-Pay" reports to the Finance department, ensuring contributors are paid accurately and on time.
  • Resolve any pay-related discrepancies or inquiries from the team with transparency and speed.

Qualifications

• 3+ years leading remote or BPO teams, ideally in marketplace ops, "gig economy" management, or data labeling.
• Exceptional English (written and verbal).
• Reliable high-speed internet and a quiet workspace for video calls.

Requirements

• Master Communicator: You are a "WhatsApp power user" who can manage high-volume messaging without losing track of details.
• Tech-Savvy: Highly proficient with Google Workspace (Sheets/Drive), Greenhouse (or similar ATS), and smartphone camera settings.
• People-First: You enjoy coaching others and are comfortable having firm conversations about quality and deadlines.
• Reliable: You understand that for a remote team, the Lead is the "glue" that keeps the operation from falling apart.
• Must be available to work during US business hours as needed.

Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Company Description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision.