[Hiring] Franchise Onboarding Specialist @Homefront Brands

Role Description

The Franchise Onboarding & Opening Specialist is responsible for managing franchisees through the full onboarding and pre-opening lifecycle, from the moment a franchise agreement is signed through the day the showroom opens its doors to customers. This role serves as the primary point of contact for new franchise owners during the launch phase and ensures timely, compliant, and successful openings.

• Coordinate business setup, construction and build-out milestones, vendor onboarding, licensing and insurance requirements, and internal cross-functional communication.
• Requires strong project management skills, franchise knowledge, and experience with brick-and-mortar openings.

Qualifications

• 3–5+ years of experience in franchising, operations, onboarding, or project management.
• Prior experience supporting franchisees or multi-unit operators.
• Strong project management skills with the ability to manage multiple openings simultaneously.
• Exceptional organizational, communication, and follow-through skills.
• Ability to work cross-functionally and manage multiple stakeholders.

Requirements

• Experience in brick-and-mortar franchising.
• Prior involvement in build-outs, construction coordination, or retail/service business openings.
• Experience working with franchise disclosure documents (FDDs) and franchise compliance.
• Background in home services, retail, design, or showroom-based concepts.
• Familiarity with franchise management or project management software.

Benefits

• Highly detail-oriented and deadline-driven.
• Confident communicator who can guide, coach, and hold franchisees accountable.
• Problem-solver who remains calm and solutions-focused under pressure.
• Ability to balance structure with flexibility in a fast-growing organization.
• Strong sense of ownership and pride in helping franchisees launch successfully.