[Hiring] Forward Deployed Program Manager @Flume Health

Role Description

Flume Health is hiring a Forward Deployed Program Manager to own program and integration delivery and solve complex client problems across our portfolio, with a primary focus on our largest accounts. You are the person who sits at the intersection of client needs, data integration complexity, and AI-powered execution. You figure out how to get things done, unblock delivery, and drive outcomes.

What makes this role different:

• Build, manage, and continuously tune a team of AI agents that solve complete problems end-to-end.
• Diagnose connection failures, generate client-ready deliverables, and automate workflows.
• Responsible for agent performance: refining prompts, improving outputs, and expanding capabilities.

This role requires a consulting mindset: the ability to walk into ambiguity, structure the problem, mobilize resources (human and AI), and deliver. You will manage the program and integration delivery cadence, but more importantly, you will be the person clients call when something is hard and needs to get figured out.

This is not a traditional project management role. This is an execution-oriented position with a clear progression path into Flume's Forward Deployment and Strategic Deployment practice, where you will own client engagements that drive platform transformation and measurable business outcomes for health payers and TPAs.

Qualifications

• 5+ years in consulting, implementation, or healthcare operations.
• AI-native (required).
• Client-facing confidence.
• Structured thinker.
• Low ego, high throughput.
• Healthcare exposure preferred, not required.

Requirements

• Client Problem-Solving: Be the person who figures it out. Own the problem, structure it, mobilize resources, and deliver.
• AI Agent Management & Tuning: Build, manage, and continuously improve a team of AI agents. Own agent performance and tune workflows.
• Program & Integration Delivery Ownership: Own the delivery cadence for flagship and secondary accounts. Manage the Jira intake workflow.
• Client-Facing Escalation: Serve as the primary operational POC for key client IT and Business Operations stakeholders.
• Stakeholder Communication: Own weekly delivery reporting to senior client stakeholders using AI.
• Cross-Account Coverage: Provide problem-solving support across the broader client portfolio as needed.

Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off.
• A robust stock option plan to give our employees a direct stake in Flume’s success.
• WFH stipend - we’ve always been remote first.
• Competitive compensation and 401k with a 4% match.
• Comprehensive health coverage (medical, dental, vision).