[Hiring] Engagement Manager II @TEKsystems

Role Description

The Engagement Manager II (EM II) is a delivery leadership position owning the end-to-end execution of services and projects for a strategic technology client, across a range of workstreams that may include AI/GenAI initiatives. Strong program and project management skills are central to the role, including experience with pitching, developing solutions and approaches, team management, workflow oversight, client interactions, and reporting. Familiarity with how AI/ML-related engagements are scoped, resourced, and measured is a valuable plus but not a prerequisite.

The EM II owns contract management and service delivery for their portfolio and provides guidance and mentorship to a team of Delivery Resources operating at the Line of Business level with partners across the enterprise.

The Engagement Manager II creates and nurtures relationships with strategic client stakeholders, establishing the role of partner, or trusted advisor, and is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization across all engagements in their portfolio. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude.

The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements. The EM II will ideally work PST hours, but we are open to remote locations across the U.S.

Qualifications

• Minimum of 6 years of experience in project management or program management roles within large, complex environments.
• Proven track record of successfully managing complex projects and portfolios, with strong client relationship management skills, the ability to manage expectations, and build trust as a strategic advisor.
• Experience in service delivery alignment with contractual agreements, SLAs, and compliance.
• Strong analytical and problem-solving skills, including experience estimating project scope, managing budgets and project burn, and making data-driven decisions.
• Excellent written and verbal communication skills, with the ability to influence and negotiate effectively and experience presenting to clients and senior leadership.
• Experience managing direct reports, including performance reviews, feedback, and training.
• Highly organized and detail-oriented with strong time-management skills and the ability to multitask across multiple projects and solve problems autonomously under pressure.

Requirements

• Experience or demonstrated working familiarity with AI/ML-related projects or programs (e.g., data annotation, model evaluation, AI training, or similar GenAI delivery).
• Familiarity with AI/GenAI concepts and terminology (e.g., LLM evaluation, RLHF, prompt engineering, agentic tooling).
• Experience in the IT Professional Services industry.
• Certification in project management (PMP, PRINCE2, etc.).
• Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

Benefits

• Medical, Dental, and Vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life and AD&D for employee and dependents).
• Short and Long-Term Disability.
• Health Spending Account (HSA).
• Transportation Benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Job Type & Location

This is a Permanent position based out of Fremont, CA. The pay range for this position is $105,000.00 - $150,000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Application Deadline

This position is anticipated to close on Oct 16, 2026.