[Hiring] Engagement Director @HSO Group B.V.

Role Description

As an Engagement Director you can expect to:

• Serve as the executive leader for a portfolio of 3-5 strategic client accounts representing more than $10 million in total revenue, ensuring alignment between client objectives and HSO's business goals.
• Own overall client satisfaction, retention, and reference ability across assigned accounts while serving as the executive escalation point for critical client concerns and complex issues.
• Build and strengthen trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long-term partner.
• Lead account planning efforts and growth strategies that expand revenue through additional services, solution offerings, and geographic opportunities.
• Partner closely with Sales, Delivery, Practice Leaders, and Solution Leads to identify, pursue, and close account expansion opportunities.
• Drive financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives.
• Ensure strong commercial governance through disciplined change order management and minimal non-billable leakage of less than 2.5%.
• Identify opportunities to help clients achieve business growth objectives through broader adoption of Microsoft solutions and services.
• Oversee portfolio delivery performance, ensuring engagements meet client expectations, strategic goals, quality standards, and business outcomes.
• Review engagement health across financial performance, delivery quality, staffing, resource allocation, and risk management, while coaching Engagement Managers on proactive client communications, issue resolution, and mitigation strategies.
• Ensure consistent application of HSO delivery methodology, governance processes, and best practices across all client engagements.
• Provide executive account health reporting and quarterly business reviews while contributing insights and recommendations that improve engagement performance and delivery excellence.

Qualifications

• Significant experience leading strategic client relationships, large-scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment.
• Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams.
• Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes.
• Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance.
• Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs.
• A track record of building executive-level client relationships and serving as a trusted advisor to senior stakeholders.
• Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts.
• Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions.
• Experience working within Microsoft-focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable.

Benefits

• Competitive pay with a performance-based bonus.
• Unlimited paid time off.
• Flexible and affordable benefits program designed to help you be and stay well, including:
• Medical, dental & vision coverage.
• Flexible spending accounts.
• Health reimbursement account.
• 401(k) plan with a company match.
• Working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Company Description

HSO is an Equal Opportunity Employer.