[Hiring] Engagement Manager @PAR Technology

Role Description

PAR Technology is seeking a highly organized and customer-focused Engagement Manager (EM) to lead the successful delivery of PAR Restaurant portfolio project implementations and ongoing app enhancements for our customer brands. This role is responsible for managing project execution, coordinating cross-functional teams, and ensuring customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead during implementations and key initiatives, partnering closely with Customer Success, Product, Engineering, and partner teams to drive predictable, high-quality outcomes.

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment is required.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.
• Ability to manage dependencies across multiple teams.
• Proactive problem-solver with a structured approach to execution; comfortable operating in a fast-paced, evolving environment.
• Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.

Requirements

• Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations is a major plus.
• Experience with project management and collaboration tools (e.g., Salesforce, Jira, Smartsheet, Monday).
• Understanding of implementation lifecycles, testing phases, and launch processes.
• Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not required.

Benefits

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.

Interview Process

• Interview #1: Video Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with Leadership (via MS Teams)