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Project Management
Engagement Manager
@Nexthink
[Hiring] Engagement Manager @Nexthink
Feb 26, 2025 - Nexthink is hiring a remote Engagement Manager. đź’¸ Salary: base salary ranges determined by country, role, level, experience, and skills.. đź“ŤLocation: USA.
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Role Description
The Engagement Manager - Federal plays a crucial role in Nexthink’s services organization, acting as a key representative for our company in the U.S. Federal government sector. This position is responsible for ensuring the successful delivery of Nexthink’s solutions and services in federal environments, addressing the unique needs and challenges faced by government clients.
- Own the entire services engagement lifecycle for federal clients, from assisting in the services sales process and managing the services contracting process to successful delivery, sign-off, and billing with no customer disputes.
- Lead the engagement implementation team, managing ongoing staff resourcing specifically tailored to the needs of federal projects.
- Produce and maintain all relevant project documentation, including scoping, statements of work, project plans, budgets, risk registers, change orders, and status reports, ensuring compliance with federal regulations.
- Provide expert advice and guidance on the impact of the solution on a customer’s organization, proactively recommending approaches to mitigate any delivery risk to the engagement.
- Identify further opportunities to provide incremental value within federal agencies and work with commercial teams to progress these opportunities.
Qualifications
- 4-year degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Certified in the ITIL Methodology.
- Proven experience leading the deployment of complex enterprise solutions in a multi-vendor environment, including collaboration with Systems Integrators within the federal space.
- Ownership of all aspects of the services contracting process for federal clients, including resolving any negotiations by involving senior management as appropriate.
- Relevant project management certifications.
- Minimum of six years of relevant project management work experience, with at least four years in a customer-facing role for a software vendor (two of which should have been in delivering SaaS-based solutions to federal clients). PMI-Project Management Professional Certification preferred.
- Demonstrable successful delivery of multiple engagements within the federal sector.
- Strong communication skills (written, presentational, and interpersonal) with the ability to consult and influence within culturally diverse, multinational organizations.
- Ability to guide and resolve any escalated delivery issues through the judicious involvement of company management and optimal deployment of company resources.
- Commitment to customer satisfaction, particularly in the context of federal government clients.
- Strong understanding of the US Federal government structure and procurement processes.
- Must be able to pass security clearance for each government agency that is using Nexthink’s platform (if needed).
Benefits
- 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
base salary ranges determined by country, role, level, experience, and skills.
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
