[Hiring] E-Discovery Cloud Services Program Manager @Open Text Inc.

Role Description

The Project Manager is responsible for managing and executing on multiple aspects of specific client matters, from project setup to collection of the final bill. This position reports directly to a Manager, Client Services within the department and requires flexibility to work nights and weekends. The Professional Services Department primarily provides professional consulting services to the enterprise and law firms. It coordinates document review, production, and advanced search and analytics using OpenText applications.

Qualifications

• Bachelor’s Degree from an accredited university, with a technical degree preferred.
• Five or more years of experience with a service or consulting firm directly supporting the litigation needs of corporations or law firms.
• Strong communication, presentation and writing skills.
• Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning.
• Ability to demonstrate technical concepts to individuals with varying degrees of technological skills.
• Technical undergraduate and/or advanced degree are a plus (JD, MS, MBA).

Requirements

• Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery.
• Work effectively in a team environment with both members of the Professional Services department and other departments within the company as well as external teams.
• Act as the lead consultant for matters and clients when assigned as the lead by management.
• Responsible for managing all aspects of specific client matters, from assisting with initial proposal to collection of the final invoices.
• Create project plans defining scope of work including lists of deliverables and deadlines, scheduling, resource allocation, reporting, budgets, and revenue projections.
• Provide superior client service in demanding, deadline driven situations ensuring the delivery of quality work product within established time frames.
• Ensure work product of case/client team meets the standards of quality set forth in project plan.
• Create and provide standard and custom, proactive and reactive reports based on client needs and objectives established in the project plan.
• Assist on unassigned projects when requested by supervisors or peers.
• Perform hosting activities necessary to prepare data for attorney review, including user and case administration, processing and loading documents, performing searches, and index management.
• Prepare data productions including conversion to Tiff or Pdf, branding, native productions, exporting documents, and load file generation.
• Provide support for escalated service requests including problem identification and resolution; and solving complex technical issues.
• Bill clients for consulting time and ensure that staff is doing the same for your assigned matters or clients.
• Identify opportunities for increased operational efficiency and leverage technical skills to create and implement resulting solutions.
• Maintain all necessary documentation in the performance of your work including required project reporting, custom requests, and customized solutions.
• Curiosity and critical analysis.
• Deliver results.
• Fostering Inclusiveness.
• Innovation and creativity.
• Relationship building and communication.
• Situational agility and resilience.

Benefits

• Thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
• Variable and commission compensation opportunities for eligible roles.
• Vacation entitlement and paid time off.

Compensation

Salary Range: $94,780- $155,710; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.