[Hiring] Director, Technical Program Management @Mastercard

Role Description

The Mastercard Ethoca team is looking for a Director, Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. This role requires someone who can manage complex programs, drive strategic execution, and lead cross-organizational efforts with confidence and clarity.

• Operate with complete independence, addressing ambiguous areas and creating a sense of urgency for timely delivery.
• Identify and bridge gaps between regions, architectures, and organizations, setting a standard for others to follow.
• Manage escalations and potentially oversee the delivery portfolio for entire programs.
• Serve as the primary contact for projects, communicating confidently with senior leadership and transforming raw information into clear, concise updates.
• Provide accurate and timely information about project statuses to appropriate audiences and communicate complex issues and decisions effectively.
• Facilitate constructive dialogue to resolve discordant views and create predictable process paths for large or complex efforts.
• Streamline processes, drive continuous improvements, and educate the TPM and engineering community on best practices for agile processes and CI/CD delivery.
• Utilize expertise in scrum delivery to recognize and avoid prior failure patterns, ensuring effective team performance.
• Maintain a comprehensive understanding of business strategies, product domains, and evolving technologies, evaluating design strengths and weaknesses.
• Drive simplification in complex architectures and integrations to accelerate delivery, knowing when to seek additional technical guidance.
• Oversee execution across multiple teams and domains, create effective reporting mechanisms, assess and improve development processes and test plans.
• Build consensus, lead resolution of contentious issues, and deliver outcomes with limited guidance while embracing ambiguity to drive clarity and strategic execution.
• Define and measure success metrics, ensure focus on high-priority work across a product portfolio, and lead innovative experiments to enhance customer value.

Qualifications

• Demonstrated ability to operate independently, manage complex programs, and drive strategic execution.
• Strong expertise in scrum delivery, agile processes, and CI/CD practices.
• Proven track record in managing escalations, delivering large-scale projects, and leading cross-organizational efforts.
• Excellent communication skills with the ability to articulate complex issues and decisions clearly.
• Skilled in simplifying complex architectures and driving continuous improvements.
• Ability to build consensus, resolve contentious issues, and deliver results with minimal guidance.

Company Description