[Hiring] Director, Project Management Office and Interventions @CARE USA

Role Description

This role can be based in any approved CARE USA location. Candidates must currently have and maintain the legal authorization to work in the country in which they will be based. International relocation or expatriate terms are not available for this role. This position is not visa sponsorship eligible.

The PMO & Interventions Director is a strategic leadership role responsible for leading and continuously improving CARE’s Project Management Office (PMO), ensuring effective governance, controls, reporting and performance management across CARE’s global strategic initiatives and transformation projects. This role combines portfolio oversight with hands-on intervention capabilities, ensuring projects remain aligned with organizational objectives and are delivered in compliance with CARE’s Waterfall and Agile project management methodologies.

This role is required at a time when CARE is changing quickly to take advantage of new trends and opportunities in the INGO sector, and therefore CARE’s transformation department’s capabilities also need evolving to ensure it is well placed to support the organizational changes that are required. Currently there are more than a dozen different initiatives and projects that are being delivered to help CARE deliver on its current year global strategy. These range from organizational change-related projects, Source to Pay and HCM system delivery, data and AI efforts.

The PMO & Interventions Director will provide specialist experience, skills and capacity to provide oversight and support of those initiatives, as well as intervening when capacity gaps arise or issues occur that require attention. This role will have a solid line to the Senior Director of Transformation and a dotted line to the AVP of Strategy. The role will also have dotted lines to all Project Managers that work within CARE's Transformation projects.

Responsibilities

• Strategic Portfolio Oversight and Governance
  • Run a regular cadence of project progress meetings with project managers to check on project health and their delivery against their agreed milestones and results.
  • Establish and maintain project delivery standards and best practices.
  • Maintain portfolio risk registers and escalate critical issues to senior leadership.
  • Coordinate cross-project dependencies and resource allocation conflicts.
  • Conduct periodic wider portfolio reviews and recommend strategic adjustments or project prioritization changes.
• Project Intervention
  • Identify projects requiring intervention through monitoring systems and stakeholder feedback.
  • Conduct rapid diagnostic assessments of troubled projects to determine root causes of issues.
  • Develop and implement targeted intervention plans, including resource reallocation, scope adjustments, or methodology changes.
  • Provide direct project management support during critical phases or recovery periods.
  • Implement corrective measures for projects experiencing capacity gaps, timeline slippages, or quality issues.
  • Monitor intervention effectiveness and adjust strategies as needed to ensure project recovery.
  • Gap fill roles on a short term basis where needed to maintain a project’s momentum.
• Capacity Building and Team Development
  • Implement, maintain and improve a new Agile Project Management Methodology that provides a more suitable delivery approach for CARE's new AI and digital initiatives.
  • Develop a Competency Framework for Project & Change Managers that helps set performance standards and provide career development pathways.
  • Assess project management capability gaps across the portfolio of strategic initiatives.
  • Deliver training on project management best practices (methodologies and tools).
  • Coach project managers and team leads to improve their delivery capabilities.
  • Maintain project management knowledge repositories and lessons learned databases.
  • Support recruitment and onboarding of project management professionals.
• Reporting
  • Implement standardized progress reporting templates that track key results, milestones, budget utilization, and risk status.
  • Put in place reporting systems and dashboards to monitor real-time project performance against defined KPIs.
  • Conduct periodic project review meetings with project managers to validate reported progress and address discrepancies.
  • Establish escalation protocols for projects that fail to meet reporting requirements or show concerning progress trends.
  • Generate executive summary reports that consolidate portfolio performance for senior leadership consumption.

Company Description