[Hiring] Director, Project Management & Client Coverage @Brim

Role Description

The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship:

• Running the operating cadence
• Tracking portfolio health
• Translating client needs into structured input for the roadmap

You are a senior level, high-energy, individual contributor. This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.

Qualifications

• A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
• Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.

Requirements

• Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.
• Manage scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.
• Build and personally run the minimum-viable process required for multi-workstream implementation: status cadence, RAID log, decision log.
• Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.
• Keep ownership of every open item unambiguous, internally and with the client.
• Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.
• Run the operating cadence for each account: QBRs, roadmap check-ins, prioritization sessions.
• Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients.
• Maintain a single source of truth per account: health status, open commitments, roadmap asks, key contacts.
• Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.

Benefits

• Competitive compensation and equity.
• Remote-first workplace (Eastern Time).
• Comprehensive health plan and PTO.
• A team that treats AI as a force multiplier, not a threat.
• Real ownership - you'll shape the processes and standards that drive how we deliver customer value.

Company Description

Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company, backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures. We have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.