[Hiring] Director, Operational Performance @Maxor National Pharmacy Services

Role Description

The Director of Operational Performance is responsible for leading and executing strategies that drive operational efficiency, performance improvement, and business growth. This role involves developing and managing the process for Quarterly Business Reviews (QBRs), tracking key operational metrics, and ensuring alignment between the health system’s strategic goals and operational activities. The Director will work closely with senior leadership and cross-functional teams to identify opportunities for improvement, develop actionable insights, and implement initiatives that enhance overall business performance.

The compensation range is $170k-180k/ year.

Responsibilities

• Strategic Planning and Implementation: Lead the development and execution of operational strategies that align with the health system’s long-term goals. Collaborate with executive leadership to define key objectives, priorities, and performance targets.
• Quarterly Business Reviews (QBRs): Design, develop, and manage the QBR process to evaluate business performance. Prepare comprehensive reports and presentations that summarize key insights, performance metrics, and progress against strategic initiatives.
• Operational Metrics Tracking: Establish and monitor key performance indicators (KPIs) and other operational metrics to measure efficiency, productivity, and effectiveness. Provide regular updates to senior management and recommend actions based on data-driven insights.
• Continuous Improvement: Identify areas for operational improvement for health system’s pharmacy operations. Lead or support initiatives aimed at enhancing processes, reducing costs, and improving service delivery.
• Cross-Functional Collaboration: Work closely with department heads and key stakeholders to ensure alignment of operational activities with strategic goals. Facilitate collaboration across teams to drive performance improvements and share best practices.
• Performance Reporting: Develop and maintain dashboards, scorecards, and other tools to track and report on operational performance. Ensure accurate and timely reporting to inform decision-making.
• Change Management: Lead change management efforts related to operational strategy and performance initiatives. Ensure smooth implementation of new processes and systems, and support teams through transitions.
• Resource Management: Oversee resource allocation and budgeting for strategic initiatives. Ensure that resources are utilized effectively to achieve desired outcomes.
• Risk Management: Identify potential risks associated with operational strategies and performance initiatives. Develop mitigation plans and monitor their effectiveness. Ensure compliance with regulatory, legal, accreditation and certification requirements and comply with all policies and procedures for the pharmacy operations.
• Education and Training: Develop and deliver in-service training and education to staff members individually and in a group setting.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, pharmacy, or a related field; advanced degree (MBA) preferred.
• Proven experience in operational strategy, performance management, or a similar role, preferably in a leadership capacity.
• Experience in change management and organizational transformation.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies desired.
• Strong understanding of business processes, performance metrics, and continuous improvement methodologies.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Exceptional communication and presentation skills, with experience preparing and delivering executive-level reports.
• Ability to lead and influence cross-functional teams and manage multiple projects simultaneously.
• Proficiency in performance tracking tools, data analysis software, and project management tools.
• Strong leadership skills with a focus on driving results and fostering a culture of continuous improvement.

Benefits

• Comprehensive mental health and wellbeing resources.
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums.
• Company-paid basic life/AD&D, short-term and long-term disability insurance.
• Rx, dental, vision, other voluntary benefits, and FSA.
• Employer-matched 401k Plan.
• Industry-leading PTO plan.
• And more!