[Hiring] Director Operational Consulting @The Standard

Role Description

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary:

• Assist leadership with development of organizational strategies and objectives.
• Lead and manage initiatives to achieve objectives across Claims.
• Oversee the development and reporting of operational results, forecasts, and trends.
• Demonstrate the traits of a Lean Leader.
• Responsible for managing the work environment, identifying workforce needs, and ensuring alignment with corporate manager expectations, values, and vision.

Principal Duties & Responsibilities:

• Assist leadership with development of organizational strategies and objectives.
• Help identify priorities in alignment with business objectives.
• Lead and manage initiatives to achieve goals across the department.
• Collaborate and consult with key stakeholders across the enterprise and external client partners to ensure alignment and coordination.
• Manage and maintain a portfolio of projects.
• Drive execution of assigned projects and programs.
• Manage repository and documentation of standardized work processes, job instructions, and job aids.
• Create and conduct programs to address business or regulatory issues.
• Act as a subject matter expert as needed.
• Develop and maintain performance management models, techniques, systems, and tools.
• Contribute to the maturation process of our reporting on operational results, forecasts, and trends.
• Analyze and interpret complex data to provide meaningful insights to leadership and employees.
• Work closely with vendors, EB Business Intelligence, EB Value Optimization Services, Learning and Development, and Quality Management leadership teams.
• Oversee work of direct reports in alignment with departmental goals.
• Train staff; support continuous improvement; demonstrate leader expected behaviors; challenge the status quo.

Qualifications

• Bachelor’s degree in business or the equivalent combination of education and/or relevant experience required.
• Professional certification required: Rummler-Brache and CEBS preferred.
• Minimum 8 years of progressively responsible group disability claim experience.
• 3 years of experience managing a claim team.
• Strong knowledge and hands-on experience with Lean principles strongly preferred.

Requirements

• Develop networks across the organization and exhibit effective communication and people skills in managing projects and working with stakeholders.
• View as a resource to the division, providing leadership in key areas of responsibilities.
• Subject matter expert with the ability to negotiate and influence management decision making.
• Provide coaching and development opportunities for individual team members and foster a team culture focused on collaboration, accountability, and continuous improvement.
• Drive team performance to goals and provide training and development to immediate team members.
• Create clarity, set strategic goals, and champion execution with a sense of purpose and urgency.
• Think innovatively, bring ideas to life, and seek continuous improvement.
• Approach business challenges from a broad corporate perspective and anticipate and remove barriers to accomplish business objectives.
• Use market data and knowledge of business model to develop new strategies, connect goals to enterprise vision, and identify criteria to measure success.

Benefits

• A rich benefits package including medical, dental, vision, and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.

Salary Range

$122,250.00 - $195,500.00

Company Description

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law.