[Hiring] Director of Technical Implementation @Leap

Role Description

Leap is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end.

• Own a large book of mid-market and enterprise implementations (about 80 in flight today).
• Most implementations are vendor-facing with TPAs, health plans, and carriers, with some direct client work.
• Set how implementations get done at Leap, including standards, playbooks, staffing, and quality.
• Stay hands-on when launches get complicated, working closely with Engineering, Client Success, and Finance.

What you'll do

• Build, manage, and develop the technical implementation team, including Implementation Managers.
• Coach the team on delivery quality and on when to escalate versus resolve independently.
• Plan capacity and staffing as implementation volume grows.
• Design the team's operating rhythm, including stand-ups, escalation paths, and a regular feedback loop.
• Build visibility into every implementation's status to identify delays.
• Own end-to-end delivery across a large concurrent portfolio of mid-market and enterprise implementations.
• Drive on-time, accurate launches across eligibility, claims, and prior authorization file setup.
• Lead remediation when an implementation goes off track, including root cause analysis and stakeholder communication.
• Standardize implementation processes, SOPs, and documentation for repeatable launches.
• Partner with Engineering to reduce manual work across file processing, data ingestion, and reporting.
• Serve as the senior owner for TPA, health plan, and carrier partners throughout onboarding.
• Partner with Finance on carrier billing setup, and with Client Success on clean handoffs after go-live.

Qualifications

• 8+ years in technical implementation, technical operations, or SaaS delivery.
• 3+ years managing a team of senior or principal-level individual contributors.
• Experience designing team processes, escalation paths, or tracking systems.
• Startup or growth-stage experience, including building implementation processes from scratch.
• Experience running multiple implementations at the same time through go-live.
• Healthcare implementation expertise, including hands-on work with eligibility and claims files.
• Hands-on experience owning file and integration setup and troubleshooting file or data issues.
• Experience leading the remediation of an implementation that went off track.
• Experience communicating implementation status, risks, and technical requirements to stakeholders.

Bonus Points For

• Experience managing 20+ simultaneous implementations.
• Background at a TPA, health plan, carrier, or healthcare consulting firm.
• Player / Coach experience as a people leader who can also personally own complex implementations.

Company Description

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

• Specialty drugs and infusions represent nearly 10% of all healthcare spend.
• Leap tackles this challenge by eliminating hidden markups and expanding access to high-quality infusion providers.
• We partner with numerous Fortune 500 companies and leading TPAs.
• Each patient we serve creates immediate ROI: lower costs, improved access, and better care.