[Hiring] Director of RCM Process Improvement and Project Management @US Fertility

Role Description

We have an immediate opening for a Director of RCM Process Improvement and Project Management to join our remote team at US Fertility.

Schedule:

• Monday through Friday from 8:00 AM to 5:00 PM Eastern Time, with occasional weekends

Compensation:

• $160,000 to $175,000 per year (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the Director of RCM Process Improvement and Project Management will:

• Lead end-to-end revenue cycle management (RCM) process improvement initiatives across charge capture, billing, collections, and denials management, leveraging AI, automation, and data analytics
• Identify operational inefficiencies and partner with business leaders, IT, vendors, and cross-functional teams to implement sustainable workflow and technology enhancements
• Develop and oversee RCM dashboards, KPIs, and performance reporting to drive accountability, improve visibility, and support data-driven decision-making
• Analyze revenue cycle performance, identify root causes of operational challenges, and translate findings into actionable improvement strategies
• Lead change management, training, and communication initiatives to drive consistent adoption of new processes, systems, and workflows across the organization
• Direct RCM project planning and execution, establishing governance, scope, timelines, milestones, and deliverables aligned with organizational priorities
• Standardize workflows, standard operating procedures, and performance metrics across clinics and centralized business offices to improve consistency and operational efficiency
• Lead cross-functional project teams and collaborate with internal stakeholders and external vendors to implement technology solutions, process improvements, and strategic initiatives
• Monitor project performance, proactively address risks and barriers, and communicate progress, outcomes, and recommendations to executive leadership
• Oversee the preparation and presentation of monthly RCM reporting packages, performance updates, and strategic recommendations for practice leadership, executive management, the CFO, and board members
• Partner with Accounting and Finance to ensure reporting accuracy and data integrity, while supporting RCM due diligence and other strategic business initiatives
• Recruit, develop, and lead a high-performing team of process improvement leaders, project managers, and analysts to advance operational excellence and organizational goals

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or equivalent relevant professional experience
• 8 to 10 years of progressive experience in healthcare revenue cycle management, including RCM reporting, with at least 3 to 5 years in a leadership role
• Strong expertise in RCM analytics, payer reimbursement methodologies, and financial performance improvement
• Proven track record of leading enterprise-level projects, process improvement, and cross-functional initiatives
• Demonstrated experience identifying, implementing, and measuring AI, automation (e.g., RPA), or workflow technology solutions within revenue cycle operations
• Proficiency in RCM and EMR/practice management systems (NextGen, Epic, Athena, or similar) and data analytics/visualization tools (Tableau, Power BI, SQL, or similar)
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, reporting, and executive presentations
• Exceptional leadership, communication, and stakeholder management skills

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Company Description

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.