[Hiring] Director of Project Management @Social Driver

Role Description

The Director of Project Management leads Social Driver's project management practice within Client Engagement. Reporting to the Vice President, Client Engagement, this leader manages our team of project managers and our PM Administrator across a book of roughly 100 active clients. They are the delivery-side peer to our Directors of Engagement and to the leaders of our production teams in Creative Services.

This is a build role. Client Engagement is moving from individually managed client work toward a more team-based, flexible, and scalable way of delivering, and parts of that model are still being defined. The Director will help shape it, then make it run:

• How complex, multidisciplinary work is set up from the start
• How work is sequenced across departments
• How PM capacity is planned and shared
• The standards every project is held to

Day to day, the Director runs the delivery side of our cross-functional operating cadence, so clients experience one Social Driver: clear plans, predictable timelines, early warning on risk, and fast responses.

Objectives & Responsibilities

• Lead and develop the project management team
• Manage, mentor, and develop project managers at every level and the PM Administrator
• Set clear expectations by level
• Recruit, onboard, and retain strong PMs
• Advocate for the team's needs
• Own how complex, multidisciplinary engagements are set up from the start
• Set cross-department sequencing standards with production leaders
• Serve as the escalation point for delivery issues
• Own PM assignment and capacity
• Run a weekly capacity review
• Build a blended staffing model
• Run the delivery side of our daily cross-functional portfolio cadence
• Own the shared PM inbox and its response-time standards
• Own PM standards and playbooks
• Partner with Sales on the move from contract to kickoff
• Monitor project health and act early on scope growth
• Lead select complex or high-visibility engagements directly

Qualifications

• 7+ years of project management experience in a digital, marketing, or communications agency, or a similar client-service environment
• 3+ years leading a team of project managers, ideally five or more
• Has built a PM cadence, standards, or operating model
• Has negotiated capacity, priorities and timelines with production, creative or development leaders as a peer
• A track record leading large, multidisciplinary programs across web and digital, creative, content, social, paid media and communications
• Strong command of resourcing, budgeting, forecasting and burn tracking
• Comfortable leading change and building inside a model that is still forming
• Exceptional communication skills
• Strong emotional intelligence and skill navigating complex team dynamics
• Proficiency with Asana, Harvest, Google Workspace, Slack, and Excel
• Bachelor's degree or equivalent professional experience

Preferred

• PMP or similar certification
• Website development experience on WordPress, Drupal, or similar platforms
• Experience running blended staffing models with contractors and freelancers
• Experience with nonprofit, association, advocacy, or mission-driven clients
• Comfort using AI tools to streamline planning, reporting, and documentation

Benefits

• Competitive salary
• Flexible PTO
• 401k
• Continuing education
• Phone reimbursement
• Medical, dental, and vision
• Short-term/long-term disability
• Bike-share membership
• Flexible work schedules including “Fast Lane” and “No Meeting Fridays”
• Great colleagues

Commitment to DEI

Social Driver is committed to advancing diversity, equity, and inclusion in hiring, marketing, programming, and in all other aspects of the work we do. Diversity, equity, and inclusion are deeply connected to our mission, our success, and our culture.