[Hiring] Director of Project Management @CaptivateIQ

Role Description

We're hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization. This role involves:

• Building a team of PMs who own delivery end-to-end across our full customer base.
• Establishing a governance system that surfaces risk before it becomes an escalation.
• Creating an operating rhythm that makes “on track” a verifiable claim rather than a status update.
• Upleveling how we deliver our largest, most complex enterprise implementations.
• Building out how project management scales efficiently across the rest of our customer base.

What You'll Do

• Own Delivery Governance Across the Full Portfolio:
  • Serve as the single accountable owner for project governance across implementation segments.
  • Build and run a risk-visibility system — dashboard, thresholds, escalation triggers.
  • Define milestone gates for engagements at every scale and hold the team accountable to them.
• Build and Lead the PM Organization:
  • Hire, develop, and manage a team of project managers and project coordinators.
  • Own the standards this function runs on — best practices, change management, workflow documentation.
  • Design and build a project coordinator model to support scale delivery.
• Raise the Bar on Enterprise Delivery:
  • Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership.
  • Diagnose and close the specific gaps that let complex projects run without a single accountable owner.
• Drive Operating Rhythm and Visibility:
  • Run a recurring delivery forum reporting progress, risk, and change management status across segments.
  • Report delivery health, risk, and escalation trends to the VP of Technical Services and CX leadership.

Qualifications

• 8+ years in project or program management for software implementations.
• 5+ years building or leading a PM team.
• Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization.
• Experience designing delivery models that work at more than one scale.
• A demonstrated track record of building a PM function or operating system where one didn't previously exist.
• Comfortable being the accountable owner of a project's outcome without owning the technical solution.

Nice to Have

• Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
• Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.

Benefits

• (US-ONLY) Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals.