[Hiring] Director of Operations @Jobgether

Role Description

This leadership role offers the opportunity to oversee and optimize operations for a high-performing Client Experience and Patient Solutions team in a dynamic, customer-focused environment. You will drive operational excellence, monitor key performance indicators, and lead initiatives that enhance service delivery, client satisfaction, and team performance. Acting as a strategic partner to senior leadership, you will translate organizational priorities into actionable plans while fostering a culture of accountability and continuous improvement. The role requires balancing hands-on management with strategic oversight, supporting cross-functional collaboration, and ensuring compliance with regulatory and quality standards. This position is ideal for an experienced operations leader seeking impact, growth, and the chance to shape processes and programs that affect both team and client outcomes.

• Lead and develop the Operations team, including coaching, performance management, training, and communication of roles and expectations
• Manage daily workload, priorities, and resource allocation to ensure efficient operations and high-quality service delivery
• Oversee client engagement, including communication, meeting preparation, follow-up actions, and billing reconciliation
• Monitor KPIs and operational metrics, guiding managers to identify opportunities for improvement and drive results
• Facilitate cross-functional collaboration and accountability between Operations and other internal teams
• Ensure compliance with organizational policies, regulatory requirements, and quality standards, including team training and documentation
• Direct continuous improvement projects and special initiatives to enhance service delivery, operational efficiency, and growth
• Support strategic planning, data-driven decision making, and operational analytics to inform leadership and improve outcomes

Qualifications

• Bachelor’s degree in Business Administration or a related field (Master’s preferred)
• 5+ years of experience in operations or client service management with extensive client interaction
• Strong knowledge of workflow management, service delivery standards, client relationship dynamics, compliance, quality assurance, and operational metrics
• Experience with resource planning, capacity modeling, workforce management, and process improvement methodologies such as Lean or Six Sigma
• Demonstrated leadership and team development skills, with ability to build a culture of accountability
• Strong strategic planning, analytical, problem-solving, and communication skills
• Experience in vendor/partner management, operational analytics, and facilitating cross-functional initiatives is preferred
• Ability to lead effectively in a fast-paced, evolving environment while ensuring compliance and operational integrity
• Skilled in conflict management, negotiation, and influencing stakeholders at all levels

Benefits

• Competitive salary range from $98,000 to $123,000 annually
• Fully remote work arrangement with flexible scheduling options
• Comprehensive healthcare benefits, including medical, dental, and vision coverage
• Retirement savings plan with employer match
• Opportunities for professional growth and leadership development
• Work-life balance initiatives including generous vacation policy and flexible hours
• Participation in continuous improvement programs and cross-functional initiatives
• Supportive, collaborative, and inclusive team environment