[Hiring] Director of Operations @Quad

Role Description

This position will be administratively responsible for overall direction of clinical operations. This position will provide leadership, direction and coordination of staff and service line departments relating to patient care and client satisfaction, work to ensure the delivery of quality, cost effective health care to the health and wellness center patients within QuadMed.

• Attracts, retains and develops a high performing team to ensure employee engagement and client satisfaction.
• Demonstrates thought leadership and an ability to bring forward a business case for client needs which require cross-departmental collaboration.
• Serves as liaison between functional departments and medical leadership.
• Ensures partnership between clinical departments within QuadMed Centers.
• Participates in client and/or site meetings, committees and task forces to support strategic initiatives.
• Knowledge of industry and healthcare trends to support Operations Managers in the development of 1/3/5-year key account plans for each client.
• Establishes quantitative and qualitative metrics, guidelines, and standards for evaluating the company’s efficiency and effectiveness.
• Reviews, analyzes, and evaluates business procedures.
• Evaluates all QuadMed programs to ensure delivery of key performance expectations.
• Promotes, enables, and executes on continuous improvement activity within the organization.
• Works with the Senior Vice President of Operations to forecast, prepare, submit, monitor and maintain accountability for operational and capital budgets.
• Travel required to visit centers and clients.

Qualifications

• A bachelor's degree in business, Management, Healthcare Administration, Nursing or related field
• A master's degree or higher-level degree preferred
• A clinical degree (LPN, RN, BSN, APP) preferred
• Minimum of eight (8) years clinic/practice management experience
• Extensive experience in an account management capacity AND in an operational capacity with proven track record of success
• Clinical experience in any capacity preferred
• Leadership experience with multiple locations, states, diverse departments preferred

Requirements

• Understanding of client’s business and healthcare relative to QM’s core competencies
• Knowledge and awareness of industry and healthcare trends
• Build a strong sense of common purpose aligning with mission and vision, across all work groups
• Thorough knowledge of practices, theories, and policies involved in business and finance
• Excellent analytical, decision-making, and problem-solving skills
• Build relationships by acting as a trusted advisor and inspiring confidence
• Possesses excellent oral and written communication skills
• Projects management skills - champion organizational innovation
• Recognizes and supports the primary care physician model
• Act effectively and meet time deadlines
• Must have a proven track record of being self-motivated and successfully managing multiple projects
• Possesses strong computer skills including experience with MS Word, Excel and Power Point
• Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion

Benefits

• 401(k)
• Holidays
• Vacations
• More

Company Description

QuadMed was founded in 1991 by Harry Quadracci with the belief that there had to be a better way to provide employees with access to affordable, high-quality health care. Now, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace.

• Focus on breaking down cost, access and quality barriers
• Empower employees and their families to live healthier, happier lives