[Hiring] Director of ERP Implementation and Business Enablement @Orion Group

Role Description

The Program Director owns ERP implementations across Orion’s operating companies from readiness assessment through configuration, testing, training, go-live, stabilization, and transition to support. This is a hands-on delivery and accountability role—not solely a project-management position. The Program Director is directly responsible for:

• Configuring the system according to Orion’s approved framework.
• Controlling configuration changes.
• Validating business processes and migrated data.
• Preparing users and resolving delivery barriers.
• Operating Orion’s implementation governance model.
• Ensuring implementation outcomes and business continuity.

Key Responsibilities

Program and Governance Leadership

• Own the implementation strategy and execution plan, including milestones, deliverables, risks, decisions, dependencies, budget, resources, and measurable business outcomes.
• Run Orion’s tollgate governance model and enforce entry and exit criteria.
• Lead tollgate reviews, steering committees, and evidence-based go/no-go decisions.
• Maintain a current, decision-ready record of risks, issues, decisions, actions, approvals, owners, due dates, and implementation evidence.
• Direct and align OpCo leaders, functional teams, technical resources, vendors, and contractors to deliver the approved implementation outcomes.
• Identify risks and delivery barriers early, determine root cause, implement corrective action, and drive recovery plans until readiness and performance return to plan.
• Own the quality of tollgate evidence and ensure approvals reflect demonstrated operational readiness—not administrative completion.

System Configuration and Change Control

• Configure the ERP according to Orion’s approved global framework and design standards.
• Own the translation of business requirements into complete, accurate, and testable system configurations.
• Distinguish between Orion standards, OpCo-specific inputs, and requests requiring deviation approval.
• Maintain configuration workbooks, requirements, decisions, test evidence, and approvals.
• Control all configuration changes from request and impact assessment through approval, implementation, testing, and validated closure.
• Assess each change for operational, financial, integration, security, and control impacts.
• Secure required approvals and verify readiness before introducing changes into test or production environments.
• Maintain version control and a complete audit trail of approved, rejected, deferred, and implemented changes.
• Identify, prioritize, and implement opportunities to standardize or automate configuration within the approved Orion framework.

Testing and Data Validation

• Develop test plans, scripts, expected results, completion criteria, and supporting documentation.
• Personally test system configuration and critical business processes.
• Lead functional, integration, end-to-end, security, user acceptance, regression, and cutover testing.
• Validate complete transaction lifecycles across order-to-cash, procure-to-pay, payroll, project accounting, service, WIP, and financial close.
• Confirm the system produces accurate calculations, accounting entries, approvals, and reports.
• Own defect resolution: establish priority and accountability, drive root-cause correction, retest the solution, and secure business validation before closure.
• Direct data owners and migration resources through complete validation of converted data, resolving reconciliation gaps before approval.
• Reconcile migrated data to legacy systems, job-cost reports, WIP schedules, subledgers, trial balances, and the general ledger.
• Validate customers, vendors, employees, projects, contracts, open receivables, payables, purchase orders, commitments, and other in-scope transactions.
• Own readiness for formal business approval and do not advance to go-live until testing, data validation, and material defects meet approved acceptance criteria.

Financial and Operational Continuity

• Establish baseline financial and operational metrics before go-live.
• Build continuity controls, thresholds, contingency plans, decision rights, and predefined response actions into each implementation.
• Monitor revenue, billing, cash collection, purchasing, payroll, job costing, WIP, project margins, service activity, and financial close.
• Compare post-go-live activity to historical performance, forecasts, and expected transaction volumes.
• Investigate material variances, determine root cause across configuration, data, integrations, processes, training, adoption, or business conditions, and drive corrective action through verified resolution.
• Immediately take ownership of risks to revenue, cash, payroll, customer service, or financial reporting; contain the impact, assign and drive corrective actions, engage the required decision-makers, and verify resolution.
• Own the recommendation to go live and exit hypercare, supported by evidence that critical processes operate accurately, material issues are resolved, and the business can sustain performance without implementation-team dependency.

Training, Adoption, and Business Performance

• Deliver role-based training for key users, managers, and end users on the Orion standard design.
• Create process documentation, standard operating procedures, and user guides when needed.
• Confirm users can perform critical transactions before go-live.
• Lead hands-on support, coaching, triage, and problem resolution during go-live and stabilization.
• Monitor system usage, support trends, process compliance, and business results.
• Identify the root cause of adoption gaps, manual workarounds, and underused functionality; implement corrective actions and confirm sustained adoption.
• Hold OpCos and implementation teams accountable for using the technology to improve billing, cash flow, project margins, service productivity, purchasing controls, payroll accuracy, reporting, and close performance.
• Own stabilization through completion and transition the OpCo to a sustainable support model with clear accountability, documentation, performance measures, and no unresolved critical issues.

Qualifications

• 7+ years of experience in ERP implementation, accounting transformation, construction finance, or enterprise systems.
• Experience leading full-cycle ERP implementations through configuration, testing, training, go-live, and stabilization.
• Hands-on experience configuring and testing ERP systems and validating migrated data.
• Direct experience with order-to-cash, procure-to-pay, financial close, and construction WIP accounting.
• Strong understanding of job costing, percentage-of-completion revenue recognition, over/under billings, retainage, committed costs, and project margin analysis.
• Ability to reconcile migrated data to job-cost reports, WIP schedules, subledgers, trial balances, and the general ledger.
• Demonstrated ability to take ownership of complex delivery outcomes, resolve cross-functional problems, enforce accountability, and communicate clear recommendations to executives.
• Ability to travel during critical implementation periods.

Preferred Qualifications

• Big Four or similar accounting, audit, or advisory experience.
• CPA, CMA, or equivalent accounting experience.
• Experience as a controller, construction accounting leader, project accountant, or ERP finance consultant.
• Experience with COINS or another construction-focused ERP.
• Experience supporting construction, mechanical services, specialty contracting, or field-service businesses.
• Experience in a private-equity-backed, acquisitive, or multi-company environment.
• Familiarity with internal controls, segregation of duties, audit readiness, and SOX-aligned processes.

What Success Looks Like

• The Program Manager owns implementation outcomes, and Orion’s governance and configuration standards are consistently applied.
• Configuration changes are controlled end to end, with documented impacts, approvals, testing, ownership, and traceable resolution.
• Business processes and migrated data are fully validated, and material defects and reconciliation gaps are resolved before go-live.
• Users are trained and able to perform their responsibilities effectively.
• Revenue, billing, cash, payroll, purchasing, WIP, and financial close continue without material interruption, and variances are resolved quickly when they occur.
• OpCos use the technology to improve operational visibility, financial controls, project performance, and decision-making.
• Implementations become faster, more consistent, and less dependent on external consultants through repeatable execution, decisive issue resolution, and continuous improvement.