[Hiring] Director of Delivery @Privacy Policy

Role Description

Coastal is looking for a high performing Director, Financial Services to join our team. The Director, Financial Services impacts the way our Financial Services team delivers customer solutions, collaborates as a team, and provides transformational leadership across the board for our customers. The Director of Financial Services plays a significant role in creating meaningful work for our consultants by:

• Creating new growth opportunities to drive future revenue
• Driving strategic relationships of market channels with Salesforce and Partners
• Defining processes and innovating on accelerators that help drive better engagement with customers
• Recruiting, hiring, staffing, and training consultants into the practice
• Helping to scale the organization and capabilities

Success is measured for this role by the achievement of sales & revenue goals and the achievement of individual utilization targets.

Qualifications

• 10+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce
• Demonstrated success delivering consulting and implementation services
• 4+ years of experience leading groups of 20+ individuals distributed nationally
• 8-10+ years of experience delivering business solutions on the Salesforce platform
• Experience with the salesforce.com Go-To Market Channel
• Excellent communicator who can easily understand business requirements and think on their feet
• Entrepreneurial Self Starter, who is good at setting expectations and managing to timelines and deliverables
• Must have full-time permanent US work authorization

Requirements

• Collaborate with the senior leadership team to innovate and achieve company objectives
• Develop key accelerators to help increase time to value for customers and a standardized methodology for onboarding employees and customers
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports
• Support recruitment, selection, staffing, and onboarding of consultants to projects
• Build, manage and foster a team-oriented environment
• Be a clear and consistent communicator with the team and leadership
• Proactively sense and solve problems as they arise
• Drive strategic relationships of market channels with Salesforce and Partners
• Maintain an accurate pipeline of all opportunities
• Provide value in complex negotiations and the closing of new business
• Oversee full project lifecycle, scope, budget, timeline, resources, deliverables, issues, and escalations
• Coordinate with Delivery Director to ensure delivery health
• Identify and implement improvements for delivery as we scale
• Coach, mentor and motivate delivery leadership and team members

Benefits

• Flexible working hours with an emphasis on a life-work balance
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
• A flexible and fun team culture
• Frequent team and culture activities, virtual & in-person
• Monthly All-Hands calls to bring the company together
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company