[Hiring] Director, Delivery (Media) @DEPT®

Role Description

This is not a traditional program management role. You will sit at the center of one of the fastest-scaling and least-defined media ecosystems in the world—helping shape how global advertising operates in an AI-first environment. As Director, Delivery (Media), you will own the orchestration of complex, multi-market media workstreams supporting $1B+ in annualized global media investment for OpenAI. You’ll operate across paid, owned, and emerging AI-native channels—building the systems, workflows, and cross-functional alignment required to deliver high-performing media at speed and scale. This role requires a rare combination of operational rigor, performance fluency, and comfort with ambiguity. You will not just manage campaigns—you will help define the operating model behind them.

What You'll Do

• Lead end-to-end program management across complex, multi-channel media initiatives spanning global markets
• Orchestrate execution across paid, owned, and emerging AI-native media surfaces
• Ensure seamless coordination across concurrent campaigns, launches, and test programs
• Translate business and marketing objectives into scalable media execution frameworks tied to measurable outcomes
• Partner with Performance Marketing, Media, and Analytics teams to optimize budget allocation, channel mix, and performance in near real-time
• Enable closed-loop learning systems connecting creative, media, and performance data
• Architect and evolve media delivery workflows, intake models, and execution systems built for speed, iteration, and scale
• Identify and eliminate bottlenecks across briefing, trafficking, approvals, and reporting
• Balance global standardization with local market flexibility
• Act as the central point of coordination across Media, Creative, and Data/Engineering
• Align internal and client stakeholders across priorities, timelines, and deliverables
• Drive decision-making in environments with competing inputs, incomplete data, and aggressive timelines
• Operationalize test-and-learn agendas across markets, channels, and creative variables
• Define success metrics and ensure insights are rapidly fed back into planning and execution cycles
• Ensure consistent, high-quality execution across high-volume and high-visibility campaigns
• Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance
• Ability to coach team members on best practices and act as a partner in solving client challenges

Qualifications

• 10+ years of Project Management experience in technology and media
• 5+ years of program management experience
• Strong understanding of global media ecosystems (paid social, search, programmatic, emerging platforms)
• Experience working in high-growth, high-ambiguity environments where systems are still being built
• Deep familiarity with media performance metrics (CPA, ROAS, CAC, etc.) and optimization strategies
• Systems thinker who can zoom out to design and zoom in to execute
• Comfortable operating in ambiguity, speed, and constant change
• Biased toward action, iteration, and continuous improvement
• 7+ years Experience managing an internal team and direct reports
• Experience with implementations of a variety of platforms
• Bachelor's degree or equivalent degree of education relevant to the industry
• Strong interpersonal, written and verbal communication skills
• Excellent problem solving, organization, time management, and risk management skills
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk
• The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery
• Competency in tools such as Asana, Smartsheets, Jira, Confluence, and G-Suite
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines
• Project financial management of budget
• Excellent client communication experience
• Experience working in an agile framework and hybrid scrumfall environment

Benefits

• DEPT® is an equal opportunity employer (EOE)
• Inclusive and barrier-free recruitment and selection process
• B Corp-certified company passionate about purpose-driven work
• Open door for ideas in making the world a better place

Company Description

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.