[Hiring] Director, Customer Solutions Engineering PMO @Rocket Companies

Role Description

The Director, Customer Solutions Engineering PMO (CSE PMO) for EMEA & APAC is responsible for providing strategic direction and accountability in the management of Rocket’s professional services portfolio and reports to the CSE Global PMO Senior Director.

The successful Director will enable and ensure exceptional outcomes are provided to Rocket’s customers in their engagement with Rocket’s CSE organization, following established project management methodology. The Director will ensure readiness for portfolio growth and onboarding as a result of large-scale M&A integrations. The Director will develop and carry out the CSE PMO vision and strategy aligning with organizational goals and objectives working with CSE and other Rocket business leaders.

The Director, CSE PMO for EMEA & APAC partners with the Director, CSE PMO for Americas and shares ownership in Rocket’s PSA (Professional Services Automation) solution and processes, and ensures workflow is optimized for the Project Manager experience, cross-functional collaboration, effective portfolio management, and customer outcomes. The Director will evaluate and continually improve the capability, governance, and maturity of the PMO to achieve goals in alignment with the guiding principles of the Customer Solutions Engineering organization, and Rocket Software.

Qualifications

• 10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio which delivers a broad variety of technical solutions to customers.
• 10+ years of previous management experience.
• Solid understanding of technical solution project life cycle models.
• Expert knowledge of both Agile and traditional project management principles and practices.
• Balanced business/technical background.
• Ability to provide leadership to project management professionals and collaborate effectively across all functions of a professional services organization.
• Business and financial acumen with demonstrated experience managing a large, complex, and growing portfolio.
• Experience as business owner of a fully integrated enterprise PSA application solution.
• Record of accomplishment of successfully leading professional services teams providing technology solutions to large (>$1 billion) customers.
• In-depth knowledge and experience with organizational change management methodologies.
• Demonstrated ability to envision and drive strategic programs within time, resource and budget constraints.
• Proven success in establishing key performance indicators, metrics, and focus to drive operational/service delivery excellence.
• Experience with M&A integration accountability.
• Exceptionally self-motivated and directed.
• Strong ability to communicate with clarity in both written and verbal forums.
• Works well with peers and team members to build a stronger team.
• Proven experience in helping to successfully scale the organization’s capabilities end-to-end.
• PMP, PfMP, and/or PgMP certifications required.

Requirements

• Provide leadership in the delivery of exceptional customer experiences while embracing and modeling Rocket values.
• Directs the activities of Project Management leadership within the CSE organization.
• Controls and is responsible for the post-sales financial aspects of the portfolio.
• As a member of the CSE Senior Management team, influences CSE-wide functional leadership.
• Develops and presents project portfolio related communication to CSE and other business function portfolio stakeholders.
• Leads the design and implementation of CSE project management process and methodology improvements.
• Ensures all members of the Project Management organization are enabled to successfully manage customer engagements.
• Ensures diligence in solving project issues and risks.
• Establishes long-term direction with the CSE PMO leadership team.
• Provides leadership and ownership related to CSE portfolio integration throughout corporate development M&A integration activities.
• Leads resolution of complex issues using insights from data for decision making.
• Collaborates with other senior leaders to establish strategic plans and objectives.

Benefits

• Inclusive workplace environment.
• Commitment to diversity, inclusion, and equity.
• Support for individuals with physical and mental disabilities.
• Background and reference checks included in the hiring process.