[Hiring] Director, Complex Program Management @Kyndryl

Role Description

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Consult is at the heart of this mission, partnering closely with global enterprises to navigate complex digital transformations, modernize core infrastructure, and unlock sustained business value. As our consulting practice continues to expand, we bring together deep industry expertise, world-class alliances, and end-to-end delivery capabilities to solve our clients' most critical operational and technological challenges.

As a Director, Complex Program Management, you will serve as the principal delivery executive orchestrating high-stakes, multi-year technology transformations for enterprise clients. Operating at the intersection of executive governance, large-scale systems integration, and commercial account stewardship, you will provide strategic leadership across multifaceted delivery ecosystems. In this role, you will be the single point of accountability for steering programs from initial roadmap definition through full operational realization, ensuring our customers achieve tangible, measurable business outcomes.

Operating in a high-impact, client-facing environment across both pre-deal solution shaping and post-deal delivery execution, you will partner directly with client C-suite executives and steering committees. You will direct multi-disciplinary delivery teams and partner ecosystems, navigate regulatory requirements, manage multimillion-dollar portfolio financials, and build long-term trusted relationships that elevate client satisfaction and drive sustainable business growth.

Qualifications

• 15 or more years of progressive leadership experience directing complex technology projects and programs within a global IT consulting firm, technology professional services provider, or enterprise cloud vendor.
• Proven track record managing client program portfolios exceeding 100 million dollars in total contract value or 50 million dollars in annual revenue, with direct ownership of margins, revenue realization, and delivery performance.
• Demonstrated experience leading and directing distributed, cross-functional delivery organizations of 50 to 200 or more professionals across onshore, nearshore, and offshore delivery centers.
• Extensive experience advising C-suite executives, board members, and steering committees, presenting strategic roadmaps, risk assessments, and executive-level program updates.
• Demonstrated track record stepping into distressed or troubled customer programs to realign scope, schedules, and commercials while rebuilding executive trust.
• Proven domain experience leading complex transformations within heavily regulated industries, such as Financial Services, Healthcare, or Public Sector.
• Proven ability to orchestrate multi-vendor ecosystems, software partners, and client internal teams across interdependent delivery milestones.
• Experience establishing comprehensive program governance frameworks, master delivery schedules, and dependency management systems.
• Expertise in commercial contracting, scope management, contract change control, and price negotiation.
• Proficiency in tracking program health and engineering performance using enterprise business intelligence tools, dashboards, and reporting systems.
• Project Management Professional (PMP) certification or Master's Certificate in Project Management.
• Bachelor's degree in Business, Engineering, Computer Science, or a related technical discipline.

Requirements

• Experience implementing Agile frameworks, Scrum, Kanban, or DevSecOps practices within enterprise-scale service delivery.
• Experience managing diverse commercial contract structures, including Fixed-Price Milestone, Time and Materials, Managed Capacity, and Outcome-Based models.
• Familiarity with enterprise program governance and analytics platforms such as Power BI, Tableau, Jira Align, Clarity, or Microsoft Project.
• Working knowledge of hybrid multi-cloud migrations, data platforms, cybersecurity frameworks, and enterprise automation technologies.
• Experience leading contract renegotiations and commercial expansion with senior client stakeholders.
• Program Management Professional (PgMP) certification.
• PRINCE2 Practitioner certification.
• Certified Scrum Master (CSM) or SAFe Program Consultant (SPC) certification.
• Advanced executive education in organizational transformation, strategic leadership, or business management from an accredited institution.

Benefits

• The compensation range for the position in the U.S. is $179,760 to $341,520 based on a full-time schedule.
• Your actual compensation may vary depending on your geography, job-related skills and experience.
• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.