[Hiring] Destination Operations Manager @Welcome Pickups

Role Description

As a Destination Owner, you’ll be responsible for the day-to-day operational performance, driver engagement, and local health of one or more destinations within our network. You’ll own the outcomes — ensuring your destinations deliver on key operational KPIs such as fulfillment, quality, and efficiency — while maintaining close connections with the driver community and gathering insights from the field.

You’ll work closely with your Regional Destination Operations Manager and central teams to ensure each destination runs smoothly, is correctly configured, and reflects local realities in pricing, capacity, and product decisions. This role requires a balance of analytical thinking, local problem-solving, and strong relationship management.

Responsibilities

• Own destination performance: Monitor and improve key KPIs (GFS, Great Rides %, Cost Efficiency, Supply Price Awareness Rate). Identify trends and root causes, and take proactive actions to keep destinations healthy.
• Maintain operational setup: Ensure destination configurations (rings, routing, assignment/removal rules) are accurate, up to date, and aligned with company standards.
• Gather and structure local insights: Capture reliable intelligence on pricing, driver costs, competitor pay, regulations, and community sentiment. Feed structured insights to the regional and central teams to influence pricing and capacity decisions.
• Engage the driver community: Build visibility and trust with local drivers. Identify and manage ambassadors, collect feedback, and run initiatives to improve utilization, retention, and satisfaction.
• Drive local initiatives: Organize and execute incentive campaigns, driver quests, or reactivation pushes. Track results and share learnings with the broader team.
• Ensure compliance and quality: Monitor adherence to local regulations and company standards. Flag potential risks and take corrective actions quickly.
• Adopt and champion new features: Support the rollout of new operational or product features, monitor adoption, and measure impact on local performance.
• Collaborate cross-functionally: Act as the on-the-ground link between local operations, regional leadership, and central functions — ensuring alignment and fast issue resolution.

Qualifications

• 3+ years of experience in operations, logistics, mobility, or marketplace management.
• Proven track record of managing performance and executing improvement actions based on data insights.
• Strong analytical skills — comfortable using dashboards, reports, and KPIs to guide decisions.
• Hands-on problem solver with a proactive approach to spotting and addressing operational challenges.
• Excellent communication and stakeholder management, able to build relationships across drivers, partners, and internal teams.
• Understanding of local market conditions, including supply/demand dynamics, competitor landscape, and regulatory requirements.
• Fluent in English and Spanish, with local language skills considered an advantage.
• Energy and ownership mindset — you take responsibility for results and don’t wait to be told what to do.

Benefits

• Vibrant and fresh work environment
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• +4 extra PTO days annually
• The unique opportunity to join “the next big thing” at ground level