[Hiring] Delivery Manager @AAA-The Auto Club Group

Role Description

Provides leadership, guidance, and expert support for Business Transformation and IT-related projects. Defines project objectives, requirements, impacts, alternatives, test strategies, and contingency plans to support successful implementation and business value. Leads complex analysis, evaluates solutions, oversees project teams and tasks, coordinates resources, and communicates project status to management. Serves as a liaison with internal and external stakeholders as needed. Stays current with emerging technologies and helps assess workflows and user needs for technology improvements.

Qualifications

• High school diploma or equivalent
• Extensive project leadership experience
• Project/business planning and consulting
• Participating in the planning and implementation of corporate projects
• Researching, identifying and resolving moderately complex to complex business problems
• Staffing and coordinating project teams
• Analyzing and defining resource and skill requirements for projects
• Controlling and resolving changes in scope, timing, costs, quality and client satisfactions
• Preparing cost proposals/justifications
• AAA Branch and/or Home Office and/or Insurance experience
• PC software applications (e.g., Word, Excel, PowerPoint, Access, Visio, MS Project)
• Project management tools (e.g., GANTT, Pert charts, Project Professional, etc.)
• Measurement tools for monitoring goal achievement
• Problem identification and resolution techniques
• Analyzing and summarizing data
• Planning and control of work flow
• Achieving stated objectives within designated time frame
• Analysis, compilation and interpretation of data
• Contribute a high level of expertise in content knowledge
• Evaluate a complex system and/or business process and understand the interdependencies between components
• Excellent oral and written communication skills to include report preparation and presentation of major reports

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Operations Research or related field preferred
• PMP Designation preferred
• Full Life-Cycle Project Leadership: Lead end-to-end project delivery from intake through production support, managing scope, timelines, resources, risks, dependencies, governance, and executive reporting to ensure successful business outcomes
• Scrum Master / Agile Delivery Leadership: Serve as Scrum Master and Agile delivery leader, facilitating ceremonies, removing impediments, optimizing team performance, coaching stakeholders, and driving predictable, high-quality delivery through continuous improvement
• Agentforce / Salesforce Delivery: Lead delivery of Salesforce Agentforce and AI-enabled solutions, partnering with business and technical teams to translate requirements into secure, scalable, and measurable business outcomes
• Requirements & Backlog Management: Drive discovery and requirements refinement, ensuring approved initiatives are translated into prioritized epics, features, user stories, and actionable backlogs ready for Agile delivery
• Technical Coordination: Serve as the liaison between business and technology teams, managing technical dependencies, integrations, environments, risks, and release activities to support successful delivery
• Testing & Quality: Ensure quality throughout the delivery lifecycle by coordinating testing, defect management, user acceptance, deployment readiness, and post-production validation activities
• Stakeholder & Executive Management: Build strong stakeholder relationships, provide clear executive communications, facilitate decision-making, and maintain transparency around delivery progress, risks, and priorities
• Delivery Governance & Reporting: Establish Agile governance, maintain delivery metrics and RAID tracking, and provide leadership with concise reporting on project health, milestones, risks, and business value
• Continuous Improvement: Drive continuous improvement by leveraging metrics, retrospectives, automation, and lessons learned to strengthen Agile maturity, delivery effectiveness, and organizational performance

Benefits

• Competitive annual salary of up to $102,377.61 with annual bonus potential, based on performance
• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and vision benefits
• Employee Assistance Program (confidential support services)
• Company-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options
• 401(k) plan to support long-term financial goals
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day
• Paid leave programs, including parental, bereavement, jury duty, and military leave
• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Opportunities for career development and advancement
• Complimentary AAA membership with roadside assistance and travel discounts
• Adoption assistance program