[Hiring] Delivery & Success Lead @Fourier Health

Role Description

As a Delivery & Success Lead, you'll turn Fourier from a signed contract into measurable, lasting value for our clients: health systems, academic medical centers, and specialty networks. You'll own key client relationships end to end, leading implementation through go-live and then staying with each client through adoption, renewal, and expansion. Along the way, you'll help build the playbooks and processes that make delivery repeatable as we grow.

This is a hands-on, builder-minded role. You'll run implementations yourself, with Fourier's engineers handling the technical heavy lifting alongside you, and partner closely with Clinical Solutions, Analytics, and Support. You'll move fluently between executive, clinical, operational, and technical stakeholders as the connective tissue between clients and our Product, Engineering, and Clinical teams.

What You'll Do

• Own client relationships and outcomes
• Serve as primary relationship holder and trusted advisor for a portfolio of enterprise accounts, from kickoff through renewal and expansion.
• Own account health and success metrics, and partner with Sales on renewals, expansion, and late-stage scoping.
• Lead implementations end to end
• Manage scope, timeline, risk, and go-live readiness across several concurrent implementations.
• Run discovery with clinical, operational, and IT stakeholders and turn it into an implementation plan both sides commit to.
• Lead the technical project plan across integration, data, configuration, validation, and training.
• Lead go-live and hypercare, training users and administrators and ensuring system adoption.
• Drive adoption and value
• Lead executive business reviews and governance meetings that tie platform performance to client goals.
• Partner with Analytics to track adoption and outcomes and deliver reporting that quantifies ROI.
• Find opportunities to deepen adoption and clinician engagement.
• Be the voice of the customer
• Execute Clinical Solutions' workflow designs in each client's environment.
• Serve as the escalation point for your accounts and turn recurring issues into permanent fixes.
• Translate client needs and patterns across your portfolio into well-evidenced input for Product, Engineering, and Leadership.
• Help build the function
• Design and improve the playbooks, templates, reporting frameworks, and tooling that make each launch faster than the last.

Qualifications

• 6+ years in customer-facing roles — customer success, account management, implementation, delivery, technical program management, professional services, or consulting — supporting enterprise or B2B clients, preferably in healthtech, SaaS, or AI-native software.
• Proven success independently owning large, complex accounts and enterprise implementations end to end.
• Strong project and program management skills, with a track record of running a plan across engineering, clinical, and client-side teams.
• Fluency with healthcare data and integrations — HL7v2, FHIR, CCDA, file- and API-based feeds.
• A builder's mindset — you've created new systems, processes, playbooks, runbooks, or customer programs from scratch.
• Exceptional communication skills and executive presence.
• A strong analytical mindset — comfortable using data to diagnose account health, surface risk and opportunity.
• Comfort with ambiguity and a bias for action.
• Understanding of (or genuine curiosity about) healthcare operations, clinical workflows, and how AI-native tools drive adoption in complex organizations.

Nice to Have

• Clinical background (RN, MD, PA, PharmD, or similar) or deep familiarity with hospital and clinical workflows.
• Experience with enterprise EHRs (Epic, Cerner, Athena, eClinicalWorks, OncoEMR), interface engines, or complex healthcare integrations.
• Experience delivering partner, channel, or API-based integrations, or working on a developer-facing data product.
• Knowledge of value-based care, revenue cycle, healthcare quality, or clinical documentation.
• Experience at an early-stage or high-growth startup, especially helping build or scale a customer success, delivery, or implementation function.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Stock Option Plan