[Hiring] Delivery Manager @Qode

Role Description

We are seeking a process-oriented Delivery Manager focused on operational support for our Infrastructure and Security teams. In this role, you will focus on the internal mechanics of technical delivery, alignment between technical teams, and holding others accountable. In partnership with a Senior Technical Program Manager, you will be responsible for managing the rhythm and outcomes for:

• Vulnerability remediation
• Patch facilitation
• Incident postmortems
• Project execution and delivery with Technical Operations

The ideal candidate is adept at transforming security and incident findings into a repeatable (ideally automated) process for assigning accountability and ensuring technical teams have the data they need to stay on track.

Qualifications

• 3+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment.
• Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management.
• Advanced proficiency with Jira (sprints, boards, reporting) and ServiceNow (documentation and templates).
• Exceptional organizational skills with a strong attention to detail and deadline management abilities.
• Ability to distill complex technical updates into clear, concise internal status reports.

Requirements

• Act as the engine for delivering date-based projects mapped to high-visibility initiatives.
• Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and “source of truth” documentation is kept up to date.
• Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies.
• Hold technical teams accountable for defining scope, impact, metrics, and success criteria.
• Manage the internal pipeline for vulnerability remediation.
• Coordinate the end-to-end patching schedule across the enterprise.
• Build and maintain internal dashboards providing a data-driven view of operational health, including vulnerabilities, patching, and incidents.
• Own internal communications during active operations or maintenance.
• Contribute to mid-quarter and quarterly planning activities.
• Serve as the primary administrator for project boards.
• Identify bottlenecks in deployment and task tracking.

Company Description