[Hiring] Delivery Manager @Ciklum

Role Description

Ciklum is looking for a Delivery Manager to join our team full-time in Ukraine. As a Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Participate in pre-sales and support the creation of delivery proposals that align with client needs and Ciklum’s capabilities
• Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup
• Apply and maintain delivery best practices in tools, processes, and communication flows (e.g. using PRODIGY templates)
• Monitor changing client requirements and raise improvement opportunities or service adjustments to senior delivery leads
• Build effective working relationships with client counterparts to support project execution and day-to-day coordination
• Define and manage project scope, deliverables, timelines, and resources
• Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met
• Monitor and support team performance to ensure motivation, accountability, and delivery consistency
• Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes
• Prepare and present project documentation, including reports, dashboards, and meeting materials
• Proactively identify and escalate risks or blockers, collaborating with relevant stakeholders to develop solutions
• Contribute feedback and suggestions to improve internal processes, tools, and delivery practices across the organisation

Qualifications

• 2–4 years of experience in IT project delivery, coordination, or team management
• Experience managing or coordinating teams of up to 20 FTEs
• Exposure to scope control, scheduling, and team coordination
• Solid understanding and experience working with the team using Scrum and Kanban
• Good understanding of general Agile delivery lifecycles
• Good communication and coaching skills, ability to work effectively with different stakeholders
• Ability to establish a continuous improvement environment
• Familiarity with contract types (SOW, MSA) and how they affect delivery terms
• Working knowledge of the software development lifecycle and ability to monitor delivery progress, building different kinds of reports
• Comfortable with delivery tooling (JIRA, Confluence, etc.)
• Working knowledge of team ramp-up, resourcing plans, and staffing
• Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting
• Able to communicate with technical and non-technical stakeholders effectively
• Intermediate English (B2+) for written and verbal communication

Requirements

• Bachelor’s/Master's in IT, Business, or a similar field
• Agile certification recommended (Scrum Master or ICAgile)
• Foundations in project management methodologies (PMI CAPM or similar)

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations