[Hiring] Delivery Lead, Enterprise Programs @Priority Technology Holdings, LLC

Role Description

This role leads Enterprise Programs, the Enterprise PMO tower responsible for Priority's largest internal cross-functional delivery. The tower has two halves:

• Enterprise business system programs (ERP, CRM, HRIS, and data platform deployments and upgrades).
• Transformation programs that cut across more than one business function.

You will personally run the largest active program while leading the team that runs the rest, and you will own intake and prioritization, with business stakeholders, for the internal bench directly until a dedicated portfolio shaping role is stood up alongside Strategy & Portfolio Management.

This is a practitioner leader role, not a pure people management role. Enterprise Programs runs the programs that deploy and upgrade the company's enterprise business systems; it does not own the systems.

Responsibilities

• Personally leads the largest active enterprise program, end to end from business case through go-live.
• Oversees the Program Managers running multi-quarter enterprise business system programs and scales the team as the portfolio grows.
• Owns the tower's delivery standard for enterprise system and transformation programs, including stage gates, testing and cutover discipline, and go-live readiness evidence.
• Owns vendor and systems integrator delivery management on the tower's programs, holding partners to their commitments and escalating performance problems early through the governance forum.
• Builds and holds the working relationship with the business system owners in Finance, Sales, HR, and IT.
• Leads the internal delivery bench directly across three delivery pillars.
• Owns intake and demand triage for shared services work, applying the engagement criteria.
• Shapes strategy and business cases for shared services work before it reaches a delivery manager.
• Delivers against approved business cases, managing third-party spend against the approved project budget.
• Reports delivery status, risk, and go-live confidence through the EPMO Intelligence Portal.
• Develops the team against the EPMO career progression framework.

What Success Looks Like

• Business system owners treat the tower as the way to get a deployment done.
• Enterprise programs land on time and within the approved business case.
• Intake discipline holds, and the internal bench works a triaged portfolio.
• Vendor and systems-integrator performance is actively managed.
• The internal delivery bench that moved into this tower stays and takes on greater scope.

Qualifications

• 10–12 years in program management, including named CRM, ERP, or HRIS deployments delivered end to end.
• Experience leading a program where a business function owned the system and the requirements.
• Vendor and systems integrator management on a major deployment.
• People leadership, with the credibility to run a program while leading a small team.
• Experience delivering against an approved business case and managing third-party spend.
• Experience delivering in a regulated environment such as SOC 2 or PCI DSS.
• Executive facing communication skills.
• Experience running an intake and demand triage model.
• Experience leading internal shared services, infrastructure, or enterprise architecture delivery.
• PMP or equivalent certification.
• Bachelor's degree or equivalent practical experience.

Preferred

• Data platform or analytics consolidation program experience.
• Transformation program experience spanning more than one business function.
• Prior experience in an enterprise PMO.
• Named platform depth: SAP, Oracle, NetSuite, Salesforce, Dynamics, Workday, or SuccessFactors.
• Proficiency with Jira, Confluence, and portfolio reporting tooling.

Benefits

• Compensation range: $180k - $200k.
• Bonus programs.
• 401(k) match.
• Employee Stock Purchase Program (ESPP).
• HSA and FSA options.
• Financial wellness resources and employee discount programs.
• Medical, dental, and vision coverage.
• Mental health support for employees and dependents through Lyra Health.
• Family planning and women’s health benefits through Carrot.
• Gym membership reimbursement and virtual wellness programs (including yoga).
• 3 weeks PTO to start, with unlimited PTO after year one.
• Education expense reimbursement.
• Leadership development programs.
• Certified Payments Professional (CPP) certification support.

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).