[Hiring] Delivery Director @Computacenter AG & Co. oHG

Role Description

As a Delivery Director in a Computacenter Delivery Region, you will be accountable for leading a team of Delivery Managers aligned to Customer accounts in Computacenter’s core sales regions, United Kingdom, Germany, France, and U.S.A.

You will contribute to the functional strategy whilst establishing team-specific objectives and goals. You will create leadership and followership through leading and managing teams of people, both directly and through matrix management and will develop and motivate teams to ensure the delivery of both functional and business targets. You will implement and operate an effective governance model to ensure that the services are delivered to satisfy both the Customer’s and Computacenter’s required outcomes, including but not limited to:

• Aligning with the CC operating model
• Service levels
• OLAs
• Customer satisfaction
• Financial targets
• Driving positive change in pursuit of service excellence

You will establish productive relationships and networks at a Senior Executive level as well as acting as a point of escalation and guidance for major and or complex issues and campaigns. You will also play a key role in the Delivery Leadership senior team working together to grow Computacenter’s business.

You will have a role to play as a coach and mentor to other employees to ensure the continuous development of Computacenter and its people. You will also have a responsibility to engage and play a part as a senior manager in the wider organization, working within strategic change, cost optimization and ongoing transformational initiatives in our Group Delivery business.

Qualifications

• Legally eligible to work in the United States
• Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
• Experienced in the art of managing customers and operations in a multi-client MSP environment
• Ability to inspire and develop your team to be their best
• Talented at influencing senior colleagues to improve and grow operations and services effectively
• Experienced practitioner in IT Service Management
• Likely trained in ITIL to Expert status

Requirements

• Lead and drive the performance of internal and Third-Party delivery teams against agreed standards, service levels and policies
• Lead and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services
• Implement governance according to the policies and operating models defined by Computacenter
• Support the delivery of Change Services (projects, programs, and professional services engagements)
• Work with key stakeholders to support, socialize and lead an account strategy and execution plan
• Develop and implement a Communications Plan for your Group Delivery location
• Take accountability for capacity planning to optimize resources
• Support Group Services colleagues in the negotiation and agreement of new contracts
• Lead the management of all agreed contracts in relation to delivery
• Lead and manage the delivery of contracted Run Services in your region
• Work in partnership with the Group Delivery senior management
• Perform all Line Management responsibilities for all Direct Reports
• Develop, maintain, and execute a People strategy
• Lead the development and execution of an Employee Engagement and Enablement strategy
• Act as a Mentor, Coach and Leader within wider in-country Services and CC business

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans for good health, future financial security, and peace of mind

Company Description

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.