[Hiring] D2C Program Manager @Scopely

Role Description

Scopely is seeking a D2C Program Manager to join our Direct-to-Consumer team on a remote basis in the US!

As a D2C Program Manager, you will lead the orchestration and delivery of our global D2C initiatives. This role will sit at the centre of a complex, cross-functional ecosystem spanning game teams, platform (Playgami), marketing, and external partners. You will own the end-to-end program view—ensuring alignment across multiple workstreams, driving execution excellence, and enabling scalable, high-impact D2C outcomes across our portfolio.

This is a highly visible role that requires strong program leadership, stakeholder management, and operational rigour.

What You’ll Do:

• Own the global program roadmap across all D2C initiatives, ensuring alignment of timelines, dependencies, and deliverables.
• Build and maintain integrated project plans (e.g., Airtable, JIRA, or equivalent) across multiple teams and workstreams.
• Drive execution across concurrent initiatives, ensuring delivery on time, within scope, and within budget.
• Proactively identify, track, and resolve risks, blockers, issues, and interdependencies.
• Manage agendas and drive content for key D2C public forums (monthly updates, deep dives, exec reviews, taskforce meetings).
• Deliver clear, concise, and actionable roadmap status updates to executive leadership.
• Own day-to-day coordination with payments partners (e.g., PSPs, webstore vendors, orchestration platforms).
• Manage vendor deliverables, timelines, and maintenance schedules in partnership with internal teams.
• Hold third-party partners accountable to performance, quality, and SLA commitments.
• Partner closely with Playgami and internal platform teams on roadmaps, milestones, and rollout strategies.
• Ensure seamless coordination of platform capabilities (payments, identity, CRM, web infrastructure) into D2C initiatives.
• Implement and continuously improve program management processes, tools, and reporting frameworks.
• Identify opportunities to streamline execution and scale D2C operations across the portfolio.

Qualifications

• 7+ years of experience in program management, operations, or product delivery in a complex, cross-functional environment.
• Proven track record of managing large-scale, multi-stakeholder programs across global teams.
• Experience in D2C, payments, e-commerce, or platform ecosystems (gaming experience is a strong plus).
• Strong understanding of payments ecosystems.
• Exceptional stakeholder management, presentation, and communication skills - comfortable presenting and reporting to executive leadership.
• Highly organised with strong attention to detail and ability to manage multiple priorities simultaneously.
• Proactive, solutions-oriented mindset with a bias for action and accountability.

Requirements

• Experience working with webstores, digital commerce, or subscription systems.
• Familiarity with enterprise project management tools (e.g. JIRA, Asana, Airtable, etc.).
• Experience managing third-party vendors and external partnerships.
• Background in gaming, marketplaces, or consumer tech platforms.

Benefits

• Comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off.